Report: State of MSP Efficiency 2024
How are MSPs worldwide enhancing efficiency? What are the global benchmarks for technician utilization based on MSP size and the number of endpoints managed? What time-tracking practices have MSPs adopted to boost accountability and billability?
This report presents findings from a survey of 250 MSPs across the globe, focusing on key efficiency metrics. Read this report to discover where your MSP stands in the efficiency landscape.
Key areas covered include:
Expected technician utilization and its correlation with profitability
MSPs’ perspectives on measuring operational efficiency and the steps they've taken to improve it
Current time-tracking practices and what MSPs desire from these solutions
