Monica turns tickets and worklogs into quick, clear summaries so IT teams and MSPs spend less time digging through details and more time fixing problems.
The AI Edge for IT: Meet Monica.
Our purpose-built agentic AI takes you from automation to autonomy. With Monica, reduce costs, boost efficiency, and get work done.
Up to
30%
lower operational costs
Up to
40%
higher technician productivity
Up to
80%
reduction in tickets created
From automation to autonomy
Monica AI grows with you. Start with the level of autonomy that fits your needs today and scale into fully autonomous AI flows when you’re ready.
AI-POWERED ASSISTANCE
Your second set of eyes
Monica suggests next steps to help your team move faster, from generating scripts to spotting efficiency gaps across ticket categories.
Smart Worklogs
Ticket Summarization
Efficiency Report Summarization
AI Script Generator
ASK MONICA
Your trusted sidekick
Monica evolves from assistance to execution, handling routine IT tasks under your supervision, letting you focus on higher‑value work.
AI Ticket Deflection
AI Recommended Solutions
AI Similar tickets
AI Patch Summary & Community Sentiment
AUTONOMOUS AGENTS
Your AI teammate
Build and deploy AI agents that act on policies, resolve incidents, and adapt to new patterns, all with minimal human intervention.
AI Patch Manager
AI Dispatcher Workforce
Pathfinder AI
COMING SOON
Ticket Summarization
Smart Worklogs
Efficiency report summarization
AI script generation
Smart ticket deflection
The AI features in SuperOps have made our support more efficient and lets us focus on the bigger picture. Ticket summarisation keeps us on top of things, while approved AI-written scripts have been a breakthrough for our support.
Sam Godfrey
Co-Founder & Director, TaskGroup (CompuTask Ltd)
Real impact for everyone in your IT department
For IT Technicians and Managers
- Eliminate repetitive manual work
- Reduce dependency on senior team members
- Resolve tickets faster, with fewer escalations
- Spend more time on strategic and infra-related tasks
For IT Directors and
CIOs
- Unlock bandwidth for strategic IT initiatives
- Improve visibility and control across operations
- Optimize team output without adding headcount
- Strengthen compliance and reduce security risks
Real
AI agents
for real-world needs
A Marketplace for AI agents that work for you
The first curated marketplace for autonomous agents built for IT management. Built by SuperOps and the community. Open,
extensible, and intelligent.
Why Monica works like no other AI
Our AI grows with you. Start with the level of autonomy that fits your needs today and scale into fully autonomous AI flows when you’re ready.
Probabilistic Intelligence
Monica AI delivers reliable outcomes by adapting intelligently to every situation; not just following rigid rules.
Explainable & Governed
Every action is backed by clear AI rationale and a complete audit trail, giving you clarity and control at every step.
Continuous Learning
Monica continuously refines decisions based on outcomes, feedback, and new policies, getting smarter each day.
Built to act. Designed for trust.
Monica doesn’t just act autonomously, it does so responsibly. Our Agentic AI is built with security, privacy, and transparency at its core so you can scale with confidence, not compromise.