At SuperOps, we are committed to leveraging the transformative potential of artificial intelligence (AI) to advance the future of IT solutions. Our goal is to empower Managed Service Providers (MSPs) and IT professionals by integrating AI into our platform, enabling more efficient operations and superior service delivery. However, with the power of AI comes great responsibility. At SuperOps, we are dedicated to ensuring that AI is developed and used ethically, transparently, and responsibly, safeguarding the interests of our partners and their clients.
SuperOps’ approach to responsible AI use is guided by the following core principles:
We prioritize the protection of partner and client data. Our AI functionalities are designed with robust safeguards to ensure the confidentiality, integrity, privacy and security of all data. Specifically:
Your inputs (prompts) and outputs (completions) are not shared with other customers.
Your data is not used to train, retrain, or improve our AI models.
Your data is not used to train, retrain, or improve OpenAI models or any third-party AI systems without your explicit consent.
Your custom-trained AI models are made available exclusively for your use, ensuring privacy and control over your data.
AI at SuperOps is designed to assist and coach, not replace, human decision-making. We believe that ultimate accountability lies with people, not with machines. Our product is built to reflect this, empowering users with control and choice over the role AI plays in their work.
We are committed to transparency in our AI operations. Users have the ability to review the data that informs AI-driven decisions and the flexibility to configure AI features according to their needs, including the option to disable AI features entirely. This fosters a trust-based environment where the role and use of AI are clear and fully within the user’s control.
We implement comprehensive security measures and risk mitigation strategies to ensure that our AI systems operate reliably, securely, and ethically. All AI-driven processes are compliant with relevant regulations, industry standards, and our own Responsible Use guidelines.
At SuperOps, we envision a future where AI and human expertise combine to transform the way IT teams operate, unlocking the full potential of every MSP and IT service provider. Together, we are building that future.