About your role at SuperOps
SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.
Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.
We’re looking for a Webmaster to lead the strategy, optimization, and management of our web presence. This role goes beyond maintenance: you’ll shape how our site drives awareness, conversions, and customer experience
As the Senior Manager, you’ll be responsible for website strategy, optimization, and scalability, collaborating with marketing, product, and engineering to ensure our web platforms are secure, high-performing, and aligned with business goals.
The best thing about SuperOps.ai is how much they value great content and marketing in general. I love that I'm able to exercise complete freedom in the kind of ideas that I want to pursue, and creativity is welcome and appreciated here.
Manish Balaji
Content Marketing Specialist
What You'll Do:
Own and lead the overall website and web infrastructure strategy to support growth, lead generation, and customer engagement.
Drive website optimization at scale (SEO, performance tuning, loading speed, accessibility, and mobile responsiveness).
Partner with marketing to create and optimize high-converting landing pages and campaign microsites.
Define and enforce web governance, security, and compliance standards (SSL, firewalls, GDPR/CCPA readiness).
Lead integrations between the website, CRM, analytics, and marketing automation systems to enable seamless SaaS workflows.
Build and manage an analytics and experimentation framework (A/B testing, behavioral analysis, heatmaps) to improve conversions.
Guide decisions on CMS, hosting, and architecture, balancing scalability and efficiency.
Manage internal teams and/or external vendors/agencies to execute projects on time and at high quality.
Collaborate cross-functionally with design, content, and engineering to ensure the website reflects brand vision and SaaS best practices.
Stay ahead of trends in web technologies, SEO, and SaaS digital growth, bringing innovation into execution.
Must Have:
10+ years of experience in webmaster, web development, or digital experience roles, with at least 3–5 years of people management experience
Proven expertise in website optimization and performance improvements (SEO, speed, conversions).
Strong technical foundation: HTML, CSS, JavaScript; experience with CMS platforms (WordPress, headless CMS).
Hands-on experience with CRM/marketing automation integrations (HubSpot, Salesforce, Marketo, etc.).
Advanced knowledge of web analytics, CRO, and A/B testing tools.
Strong leadership skills: ability to manage teams, agencies, and cross-functional stakeholders.
Excellent communication, planning, and project management skills.
SaaS or B2B technology experience is a strong plus.
