About your role at SuperOps
SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.
Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.
We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes.
This role blends technical expertise with sales energy. You'll be the go-to expert for showcasing our platform, guiding prospects through their journey, and ensuring customers get value from day one.
As a Solutions Engineer at SuperOps, you’ll be at the heart of our sales and onboarding motion. You’ll partner with Account Executives to deliver high-impact demos, craft tailored solutions, and create compelling trial experiences for IT teams and MSPs. Your goal is to understand client needs deeply, position SuperOps as the obvious choice, and ensure a successful transition from legacy systems to our platform. You’ll also work closely with Customer Success and Product teams to help new customers onboard quickly, drive adoption, and realize value.
Working at SuperOps means being part of a team where every goal and vision is in alignment. The energy here is contagious, and it's clear that everyone is deeply passionate about their work. It's this shared enthusiasm and commitment that makes SuperOps an inspiring place to grow and contribute.
Brandi Crown
Head of sales
What You'll Do:
Presales & Solutioning: Leverage Experience: Confidently articulate the value of SuperOps by mapping platform capabilities to customer needs and business outcomes. Take Ownership of Demos: Deliver engaging, value-driven live product demos customized to MSP and IT personas. Highlight how SuperOps simplifies operations, automates tasks, and scales with their business. Craft Trial Experiences: Design hands-on trial journeys that reflect real-world use cases. Guide prospects through a consultative evaluation that builds conviction. Run Discovery Calls: Uncover critical pain points, workflows, and decision drivers by engaging with multiple buyer personas (owners, technicians, IT admins). Develop Tailored Solutions: Translate prospect challenges into bespoke configurations of SuperOps. Recommend best practices to drive efficiency and ROI. Present with Impact: Build and present proposals and technical narratives that resonate with both business and technical stakeholders. Collaborate Internally: Work closely with Sales, Product, and Marketing to refine messaging, improve collateral, and inform roadmap direction based on market feedback. Drive Innovation: Continuously improve the presales playbook. Test and implement new ways to shorten the sales cycle and improve win rates.
Onboarding & Post-Sales Enablement: Seamless Customer Onboarding: Serve as a trusted guide for new customers during the implementation phase. Ensure a smooth transition from competitor tools like Kaseya, ConnectWise, and ServiceNow. Data Migration Expertise: Work with customers and internal teams to plan, validate, and execute migrations of tickets, asset data, configurations, and documentation. Solution Configuration: Assist customers in setting up workflows, automation, SLAs, alerts, and integrations based on their environment and goals. Adoption Champion: Monitor and guide adoption metrics in the first 30–90 days. Identify and resolve friction points proactively. Train and Enable: Deliver technical enablement sessions for IT staff and technicians to help them become power users of SuperOps. Feedback Loop: Capture and communicate onboarding learnings and customer feedback to the Product and Customer Success teams to continually improve our processes
Must Have:
5+ years of experience in a Sales Engineering, Solutions Consulting, or Technical Pre-sales role, ideally within SaaS.
Strong presentation and storytelling skills — you know how to make a demo both informative and engaging.
A passion for understanding customer problems and crafting solutions that make them say “yes.”
Excellent communication and collaboration skills across both technical and non-technical teams.
Experience working cross-functionally with sales, product, and onboarding teams.
Familiarity with MSPs or internal IT buyers is a major plus.
A knack for simplifying technical concepts and making them accessible to all audiences.
Comfortable operating in a remote, fast-moving startup environment.
Must be authorized to work in the United States.
Why You'll Love Working with us
Rewarding Earning Potential: Elevate your financial success with our dynamic commission structure. Your hard work directly translates to unlimited earning possibilities. The sky’s the limit!
Comprehensive Benefits Package: Enjoy peace of mind with our robust health insurance plans, including medical, dental, and vision coverage. We’ve got your health and well-being covered so you can focus on what you do best.
Generous Paid Time Off: Recharge and refresh with ample paid time off. We believe in work-life balance and give you the time you need to stay energized and motivated.
Career Growth and Development: Thrive in an environment that prioritizes your professional advancement. With continuous learning opportunities and a commitment to fostering your skills, your career trajectory is bound for greatness.
Innovative Culture: Immerse yourself in a vibrant, forward-thinking culture that champions creativity and collaboration. Our team-driven atmosphere ensures that every idea is valued and every voice is heard.
Market Leadership: Be part of a trailblazing company that sets the standard in the industry. Work with cutting-edge solutions that clients rave about, and contribute to our mission of delivering excellence.
At SuperOps, your ideas will be heard, your growth will be supported, and your work will directly impact the future of IT. Let’s build something incredible together.
