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Careers  -  Customer Service

Customer Success Executive

Seniority level

Mid - Senior level

Location

Chennai

Nature of job

Full-time

About your role at SuperOps

SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.

Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.

We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes.⁠


At SuperOps, we’re building a modern, unified PSA-RMM platform to help MSPs deliver better IT services. As a Customer Success Executive, you’ll be the trusted advisor to our customers, helping them realize maximum value from our platform.

You will own the post-sales relationship, guiding onboarding, driving product adoption, and ensuring ongoing satisfaction and retention. Your role will be critical in building long-term customer relationships and turning users into advocates.

quote

Working in an early-stage startup is something I’ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I’m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we’re putting together.

user

Arjun Marella

Head of Business

What You'll Do:

Customer Onboarding: Guide customers through the onboarding process, ensuring a smooth and efficient implementation of our products or services. Provide training sessions to familiarise customers with key features and functionalities.

Account Management: Develop and maintain strong, long-lasting customer relationships. Serve as the main point of contact for assigned accounts, addressing customer inquiries and concerns promptly.

Product Adoption: Proactively engage with customers to drive product adoption and usage. Identify opportunities to enhance customer value through upselling or cross-selling additional products or features.

Customer Advocacy: Identify satisfied customers willing to serve as references or participate in case studies. Encourage and gather customer testimonials and success stories.

Feedback and Issue Resolution: Act as a customer advocate within the company, providing valuable feedback to product and development teams. Collaborate with internal teams to resolve customer issues promptly.

Renewals and Upsells: Monitor customer usage and proactively engage with customers approaching renewal dates. Identify opportunities for upselling or expanding the scope of services to meet customer needs.

Customer Health Monitoring: Develop and implement customer health monitoring processes to identify at-risk accounts and take proactive measures to retain them

Must Have:

Proven experience of 1 - 4 years in customer success or account management, preferably in a B2B SaaS.

Minimum 1 year of Customer Success Experience is Must.

Strong communication and interpersonal skills.

Ability to understand and articulate technical concepts.

Demonstrated ability to manage multiple customer accounts and prioritise effectively

Proactive mindset with a focus on problem-solving.

Familiarity with CRM software and customer success tools.

Ready to work in Night Shifts.

Apply now

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Contact us: +1 628-270-9924 | +44 20 4525 2090

Powered by AI Superpowered for IT Pros

© 2025 SuperOps. All rights reserved

SuperOps

About usOur philosophyFeaturesPricingMarketplaceCustomersNews roomCareersContact usAffiliateResellersTech partnersEvents

Platform

PSARMMProject ManagementIT DocumentationAIFor IT teams
Features
Asset ManagementPatch ManagementAlert ManagementPolicy ManagementIntelligent AlertingService DeskQuote ManagementAutomationClient ManagementContract ManagementNetwork MonitoringMobile appSmart TrackerScheduling

Resources

CommunityBlog - The BugleSuperPodSuperPod BytesBooksHelp CenterRoad to 1 millionTemplatesWebinarsStartups
Marketplace
SplashtopTeamviewerConnectwise ControlXeroWebrootQuickbooks OnlineQuickbooks DesktopPax8

Learn

Best RMM softwareUEM SoftwareBest Patch Management SoftwarePatch ManagerUEM VS EMM VS MDMMSP AutomationBest PSA SoftwareBest IT Ticketing ToolOpen source RMM

Compare

AteraSyncroNinjaOneDatto HaloPSAConnectwisePulsewayKaseya
SOC_LogoHIPAA_LogoISO_Logo

Subscribe to our newsletter

Terms of usePrivacy policyCookie policyGDPRSecurity

Follow us on

social
social
social
social
social

Contact us: +1 628-270-9924 | +44 20 4525 2090