Contracts Reimagined: smarter, simpler, and built for profitability

Picture this - you onboard a client, who starts small with just a few users and a monthly plan. Six months later, their needs have changed—their team is growing, you are delivering more services, and your technicians are logging in more hours than ever.

But the contract? Still the same.

You are trying to keep track of what is in scope, what is extra, and whether you are charging fairly, but everything feels disconnected. There is no easy way to adjust for usage, nor is there visibility into the actual cost of the service. And, when it is time to invoice, it is unclear if you are making money or just breaking even.

Without flexibility, your contracts stay rigid. Without clarity, service delivery falls apart. And without insight into profitability, growth becomes a gamble.

That is exactly what we set out to fix.

Introducing the all-new Contracts — built not just to record services, but to power your profitability.

Ultimate flexibility: contracts that fit your business

One-size-fits-all contracts are a thing of the past. Your clients have different needs, and your contracts should adapt, not the other way around.

With the new Contracts module, you can mold agreements around the services you offer or the billing model you need, thanks to four powerful contract types:

• Recurring 

• Usage-based

• One-time

• Time and material

Whether your clients are steady, scaling, or their needs shift sporadically, your contracts can keep up.

⁠Elevated clarity: service delivery and billing, connected at last

You may bill a client per user, but deliver services at the user group, asset group, or site level.

For example:

Think of it like this — you are charging a client for how many people they have on their team.

But behind the scenes, the services you deliver—like antivirus, backup, or patching—depend on what kind of devices they are using (like Windows PCs, Macs, servers, etc.), or where they are located (head office vs. remote).

Without clear visibility into the structure of your service delivery, confusion creeps in for your technicians, your billing team, and most importantly, your clients.

The Service Delivery Map fixes that.
You can now:

• Visualize exactly how services are mapped across entities like clients, sites, users, and assets.

• Create condition-based groups to automate service mapping.

• Ensure that when entities change, service delivery and billing stay perfectly aligned.

Complete visibility means tighter operations, fewer billing errors, and happier clients.

You define how you want to deliver your services.

SuperOps handles the rest.

What’s more?

Need to adjust pricing, after a vendor price hike? Skip the tedious manual edits and bulk update contract prices across clients in a few clicks.

⁠Incredibly accurate profitability: insights you can act on

Most PSA platforms tie costs to how clients are billed.

But real profitability doesn’t come from invoices. It comes from understanding how services are actually delivered — and what it costs you to deliver them.

That’s exactly where SuperOps takes a smarter route.

With features like service delivery maps and automated ticket assignment, we make it easy to trace every service back to its true cost. You simply enter each technician’s burden rate and track time using Smart Tracker — the rest is calculated for you.

These real-time calculations feed directly into our new Profitability Dashboards to show you exactly where your MSP stands:

• Is this client profitable over time?

• Is this contract making or costing you money?

• Are your services priced right?

• Are your technicians spending time on revenue-generating work?

We don’t just show you the numbers. We show you the story behind them — so you can take smarter, more profitable action.

With SuperOps, contracts aren’t just administrative paperwork—they’re your blueprint for growth and profitability.

Ready to build smarter, stronger client relationships? Sign Up Now!

Already using SuperOps?

See how to migrate your contracts in just a few clicks with our interactive walkthrough.