20 Best MSP software you can try in 2026

1. Standout features and core functionality

What makes a software the best MSP solution is the feature-richness that it offers. In this list, we have prioritized solutions with native, unified RMM and PSA capabilities that give users a single pane of glass for monitoring, ticketing, and automation. 

We also looked for advanced automation and AI features that offer proactive, intelligent solutions. 

2. Scalability for growing MSP businesses

The best MSP tools must adapt as you expand from managing a handful of endpoints to thousands across multiple clients. We assessed whether the platforms support hierarchical policy frameworks, flexible endpoint management, and resource allocation models that scale without steep increases in your costs or performance trade-offs.

3. Ease of use

Ease of adoption is what ensures you can start using the top MSP software without delays. A clean, intuitive interface reduces onboarding time for technicians and minimizes errors. We prioritized software that balances robust functionality with an accessible design, allowing teams to get value quickly without weeks of training.

4. Integration capabilities

MSPs cannot operate in isolation. They depend on ecosystems that include backup, security, and documentation tools. We looked at how well each solution integrates with third-party platforms, as well as whether it offers APIs for custom connections when native integrations are not available.

5. Pricing transparency

Transparent, predictable pricing is what helps you plan ahead and avoid surprises related to cost. We have scored solutions that publish their pricing, offer flexible billing cycles, and provide trials or demos higher on this factor.

6. Security and compliance standards

Since MSPs are trusted to protect client environments, we considered each vendor’s approach to data security. Solutions with certifications like SOC 2 or ISO, and features such as role-based access controls or encryption management, ranked more favorably in this case. 

7. Customer support quality

Responsive and knowledgeable support often determines how quickly an MSP can overcome hurdles. We leaned on customer reviews and testimonials to gauge each vendor’s support experience, looking for fast response times, practical guidance, and proactive engagement.

8. Implementation and training

Time to value is critical for MSPs juggling multiple clients. We assessed whether platforms offer guided onboarding, accessible documentation, and structured training resources to shorten deployment timelines.

9. Market reputation

Finally, we factored in peer reviews, analyst recognition, and community sentiment to understand how each solution performs in real-world environments. Market reputation adds weight to the overall reliability and trustworthiness of the software.

1. SuperOps

First on this list of best MSP solutions is SuperOps. 

SuperOps is an all-in-one IT management platform built for modern MSPs. It unifies PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) into one cloud-native architecture, eliminating the need for multiple disconnected tools. 

With its Agentic AI assistant, Monica, the platform streamlines service delivery, monitoring, contracts, billing, and client communication, giving you complete visibility and control over client environments. 

What are the features of SuperOps?

1. Network monitoring

SuperOps provides unified visibility into every endpoint and network device through a single dashboard. The platform automatically detects over 250 device types, from routers and switches to firewalls and workstations, reducing onboarding friction with minimal manual configuration. Lightweight probes and scheduled scans keep inventories current.

Deploy agents in minutes for continuous tracking across endpoints, servers, networks, and applications. Customizable alerts for performance degradation or outages automatically generate tickets, ensuring systematic incident logging. 

Policy-driven monitoring with customizable thresholds, automated remediation workflows, and time-series performance graphs helps identify patterns before they become issues, translating to fewer emergencies and higher client satisfaction. 

2. Policy management

SuperOps addresses configuration inconsistencies with multi-level policy management. Define global policies once and apply them across all clients, then customize for individual clients, sites, or devices. Build asset-group frameworks for VIP clients or specific service tiers.

• Global policies can be defined once and applied across all clients.
• These can then be customized for individual clients, sites, or devices.
• You can also build asset-group frameworks, such as policies for VIP clients or those on specific service tiers.

Policies can cover patch management, software deployment, alert management, and antivirus enforcement, giving you granular control of every device under management. Over time, this reduces operational errors and creates a repeatable, scalable service model. 

3. Contract management

Many MSPs struggle with revenue leakage as they deliver services that are not billed correctly or on time. SuperOps’ contract management module directly links service agreements with billing.

You can build contracts for monthly, quarterly, or annual cycles, mapped to usage models such as per-user, per-device, or asset-based billing. The platform automatically calculates billing quantities based on real usage, which reduces manual reconciliation.

Other capabilities include:

• Centralized management of MSAs, order forms, and reusable templates.
• Notifications for upcoming renewals, expirations, and missed payments.
• Insights into profitability and utilization metrics to guide pricing and resource allocation.
• Since contracts are tied into invoicing and PSA workflows, you can avoid the disconnects that can arise when service delivery and finance are handled separately. 

4. Remote monitoring

Day-to-day stability depends on how quickly you can onboard new clients and track their systems. With SuperOps, agents can be deployed in minutes, allowing continuous tracking of endpoints, servers, networks, and applications.

Technicians can define customizable alerts for anomalies such as performance degradation or outages. These alerts can automatically generate tickets, ensuring incidents are logged and tracked systematically. The ability to link monitoring data directly with ticketing avoids blind spots that occur when monitoring and PSA tools are siloed.

Troubleshooting is supported through both secure remote desktop access and native tools such as Terminal, File Explorer, and Registry Editor. This makes it possible to resolve issues quietly in the background, without interrupting the end user’s work.

SuperOps also provides granular performance metrics. For MSPs, this means your every decision, from dispatching a technician to escalating a ticket, can be informed by precise data. 

Additional Read: What is RMM (Remote Monitoring and Management): A complete guide

5. Service desk

The service desk is designed to organize all support tickets, tasks, and projects in one clear workspace. Its multi-tab interface and Kanban or list views make it simple for technicians to manage workloads. Routine processes such as ticket categorization, routing, escalation, and summarization can be fully automated, saving valuable time.

SuperOps also centralizes communication. Inline editing, threaded notes, and side conversations let your team collaborate directly on tickets. You can build runbooks to standardize approvals or onboarding processes and track SLA performance to maintain accountability. With Monica AI providing suggestions and summarizations, your technicians resolve issues faster and with greater consistency. 

6. Invoice management

SuperOps ties billing to actual service delivery. This helps you stay accurate and audit-ready. You get: 

• Audit worklogs to confirm all billable items are included.
• Create invoices quickly with options to adjust costs, add discounts, or customize line items.
• Configure recurring billing cycles and choose to auto-send or manually review invoices.
• Track overdue invoices, payment status, and generate financial reports from the same system.

How does SuperOps pricing work? 

SuperOps is designed with transparent and flexible pricing, making it easier for MSPs to choose a plan that fits their operational needs. Instead of locking you into rigid contracts, the platform offers monthly or annual billing options, with savings for those who commit annually.

PSA-Only Plan (from $79/user/month, billed annually): Ideal for MSPs who primarily need service desk, contracts, invoicing, and client management features without RMM capabilities.

RMM-Only Plan (from $99/user/month): Focused on endpoint monitoring, asset management, patching, and remote access for MSPs who already have a separate PSA.

Unified Plans (from $129/user/month): Provides full access to both PSA and RMM in a single package, including automation workflows, advanced policy management, and reporting.

Advanced Tiers (from $159/user/month): Designed for growing MSPs, these include expanded automation and scaling capabilities.

A free trial is available so you can test functionality before committing.

Additional Read: An MSP's guide to agentic AI

Pros of SuperOps

To highlight the strengths of SuperOps, we have drawn not only from the platform’s capabilities but also from customer reviews that reflect real-world usage. Here is why SuperOps is ranked as the best MSP software for you to try out: 

1. Comprehensive, unified platform: SuperOps combines PSA and RMM in one system, which allows MSPs to manage ticketing, monitoring, contracts, and billing without switching between disconnected tools. This integration reduces errors, saves time, and provides a single source of truth for both technical and business operations. 

2. Ease of use: The interface is designed to be clean and intuitive, which means you can adopt the system quickly and confidently. With features such as dashboard tabs and universal quick search, daily navigation is faster and less complex, lowering the learning curve significantly. 

3. Responsive support: The support team is consistently praised for quick response times and practical solutions. Even in situations where a feature is not natively available, the team provides effective workarounds and guidance.  

4. Efficient onboarding: SuperOps makes implementation easy, with migrations of tickets, devices, and workflows often completed in less than a day. This rapid onboarding process helps you avoid prolonged downtime during transitions and quickly realize value from the platform.

5. Time tracking and productivity tools: Features such as per-ticket timers, automatic worklog generation, and built-in approvals ensure that technician time is accurately tracked. This improves billing accuracy and also provides transparency into service delivery.  

6. Reliable remote access and Patching: The platform includes integrated Splashtop sessions, background file explorer and command line tools, and automated EDR deployment, which enable your technicians to troubleshoot issues without interrupting end users. Its patching workflows, particularly for Windows updates, are also reliable and consistent, helping MSPs maintain secure and stable environments.

7. Continuous development: SuperOps evolves rapidly, with new features and updates rolled out regularly based on customer feedback. This pace of development ensures that MSPs always have access to tools that meet emerging needs and industry standards, keeping the platform future-ready. 

SuperOps enjoys consistently positive reviews across trusted platforms. Let us take a look at a few of those reviews here: 

2. Syncro

Syncro is a unified platform for MSPs that provides a single platform for IT management needs. Its features include RMM, PSA, remote access, ticketing, and billing. It helps you streamline operations with intelligent automation and flexible dashboards. 

What are the key features of Syncro?

• Syncro offers unified endpoint monitoring, patch management, and script deployment all from a single dashboard so you can keep client systems up to date without toggling between multiple tools. 

• It includes a PSA module that handles smart ticketing, billing & invoicing, and generation of work-sheets so MSPs can manage customer service and finances in one platform.

• The platform supports multi-tenant Microsoft 365 management, enabling MSPs to handle user identity, license oversight, and baseline security for M365 across many clients. 

• Syncro includes a scripting engine with both prebuilt scripts and a library of community-built automation to let you automate regular maintenance or remediation tasks.

What are the limitations of Syncro? 

Despite its strengths, Syncro’s interface could be more modern and flexible, with a need for better customization options. Some users mention limitations in the help desk module, such as missing automation for ticket workflows and out-of-office responses. 

What is the pricing model of Syncro? 

Syncro uses a simple, flat fee per user model with no contracts required. Its Core Plan starts at $129 per user/month (billed monthly or with a discount if billed annually). There is also a Team plan at $179 per user/month, which includes additional features.

3. Atera

Atera is an all-in-one IT management platform for MSPs and IT departments. It is designed to be a complete solution with features like RMM, PSA, remote access, patch management, and automated ticketing.

What are the key features of Atera? 

• Atera offers real-time monitoring across servers, workstations, and network devices with threshold-based alerts so you can respond before issues escalate.

• Its platform supports automation for patching, scripting, and maintenance tasks so you can schedule routine updates without manual intervention.

• The software includes remote access tools (such as integrated remote desktop capabilities) so techs can resolve problems from any location.

• Atera furnishes asset discovery and inventory tracking, giving MSPs visibility over devices, network endpoints, and software installed across clients.

• Its ticketing and helpdesk module comes with built-in SLA and reporting tools so that service metrics are tracked and clients are kept informed. 

What are the limitations of Atera?

While Atera delivers strong value, users note areas for improvement. Some feel the reporting tools could be more customizable and that advanced automation templates were limited. The ticketing system and mobile app work, but feel less refined compared to the rest of the platform. A few users also highlighted that the customer portal could use a more modern design and that broader integrations, especially with documentation platforms, would be welcome. 

What is the pricing model of Atera? 

Atera follows a pay-per-technician pricing model, giving IT teams predictable costs with access to all core features. The tiers include:

• Pro: $129 per technician, per month

• Growth: $179 per technician, per month

• Power: $209 per technician, per month

• Superpower: Requires contacting the sales team for a custom quote

4. NinjaOne

NinjaOne is an automated endpoint management and RMM solution that simplifies and automates IT operations. Its features include remote monitoring, patch management, and IT automation, all from a centralized interface. The platform is designed to provide real-time visibility and control over all your endpoints. 

What are the key features of NinjaOne? 

• NinjaOne provides OS and third-party app patch management with automation so that devices remain up to date without manual oversight.

• The platform offers cloud-native deployment, which helps MSPs reduce infrastructure overhead and support remote or distributed client environments.

• It includes built-in ticketing, alerts, and task automation so repetitive tasks or standard fixes can be handled automatically or via reminders.

• NinjaOne gives you device health dashboards, patch status reporting, and technician activity metrics so MSPs can measure performance and spot bottlenecks. 

What are the limitations of NinjaOne?

Despite its strengths, NinjaOne has a few gaps. Some users point out weak support for macOS and Linux, as well as limited reporting options for registry values and device settings . The lack of network discovery and automated agent deployment is also a limitation, making large-scale onboarding less efficient. Apart from this, managing multiple client environments requires separate accounts, which adds unnecessary complexity. 

What is the pricing model of NinjaOne?

NinjaOne uses a per-endpoint (device) pricing model. The cost per endpoint decreases with higher volumes. The exact pricing is not listed publicly and you would need to contact the team for a quote. 

5. Auvik

Auvik is a cloud-based network monitoring and management solution. It offers automated topology mapping, real-time performance monitoring, configuration management, and traffic analysis.

What are the key features of Auvik? 

• Auvik automatically discovers network topology and provides dynamic network mapping so you can see all devices, their connections, and changes in real time, even across VLANs and subnets.

• It offers 50+ pre-configured alerts with customizable alerting so you can reduce alert noise and respond only to meaningful network issues.

• Auvik provides live and historic data metrics, including traffic flow insights, bandwidth usage, and application performance, enabling you to analyze trends and plan capacity or upgrades.

• The platform supports automated configuration management, such as automatic backups of device configurations, tracking changes, and comparing versions side by side to help with compliance and rollback.

What are the limitations of Auvik?

While Auvik offers network visibility, some users report that it misidentifies devices or lacks sufficient detail for certain hardware models. Billing is another challenge, as costs can quickly climb with the number of monitored devices. Getting the most accurate results often requires careful setup of SNMP and logins, which can be time-consuming during deployment. 

What is the pricing model of Auvik?

Auvik prices per network device, excluding many peripheral devices. Exact pricing tiers are not publicly listed, so you must request a custom quote based on the environment.

6. PowerDMARC

PowerDMARC is a cloud-based email authentication SaaS platform that helps organizations protect their domains from email spoofing, phishing, and business email compromise. 

Its features include a powerful threat intelligence engine, automated configuration of email protocols like DMARC, SPF, and DKIM, and one-click tools to report IP abuse and take down malicious sources.

What are the key features of PowerDMARC? 

• PowerDMARC generates DMARC aggregate reports in XML format and also converts them into easy-to-understand graphs and dashboards so administrators can quickly interpret email authentication status.

• It supports DMARC forensic reports and PDF reports so you can get notified about individual authentication failures and share readable summaries with stakeholders.

• Domain grouping is available so one user interface can manage multiple subdomains, making oversight simpler for organizations or MSPs managing many email domains.

• The platform includes threat intelligence features that help detect email spoofing, phishing, and business email compromise (BEC) attempts proactively.

• PowerDMARC provides API tools and integrations such as SPF, DKIM, BIMI, and TLS-RPT generators/checkers so you can embed email authentication into workflows or automate domain security tasks.

What are the limitations of PowerDMARC?

Although the platform is user-friendly overall, some reports can be difficult to interpret for those without technical expertise, especially when trying to understand why certain emails are rejected. The initial setup may also feel a bit technical for non-specialists, even though responsive onboarding support helps ease the process. 

What is the pricing model of PowerDMARC?

PowerDMARC offers tiered subscription plans tied to email volume.

• Basic: Starts at $8/month for 10,000-50,000 compliant emails.

• Enterprise/MSP: Requires contacting sales for a tailored quote.

7. ConnectWise

ConnectWise is a comprehensive software platform designed for Technology Solution Providers and MSPs. It offers a unified platform that connects you to the software, services, and people that allow you to manage and grow your business. Its key components include PSA, RMM, cybersecurity, and data protection solutions. 

What are the key features of ConnectWise? 

• ConnectWise offers live topology mapping and intelligent alerting in its RMM component so MSPs can identify, prioritize, and resolve issues before users are affected.

• It includes robust patch management that automates patch deployment, testing, and compliance enforcement across both OS and third-party applications.

• The platform supports extensive automation, including scripted tasks (via AI scripting assistance) to reduce repetitive work and improve service delivery scales.
  ConnectWise provides integrated PSA features like ticketing, contact & contract management, time & expense tracking to unify business operations with technical service delivery.

• It includes cybersecurity & data protection tools (including backup, cloud backup, and threat monitoring) so MSPs can secure client environments end-to-end.

What are the limitations of ConnectWise?

The power and flexibility of ConnectWise can also be a drawback, as its complexity creates a steep learning curve and often requires specialized setup or consulting support. The interface can feel dated and sometimes cluttered, which makes it harder for new users to adapt quickly. Support is often inconsistent, with some users reporting delays and unhelpful responses when resolving issues.

What is the pricing model of ConnectWise?

ConnectWise customizes its pricing to the modules you choose. So, there is no public pricing available. You can contact the sales team for a tailored quote based on endpoints, users, and features.

8. Pulseway

Pulseway is an all-in-one IT management software that consolidates your IT stack into a single, intuitive platform. It offers features like remote monitoring, automation, patch management, and remote control all through its mobile-first atmosphere. 

What are the key features of Pulseway?

• Pulseway allows you to set patching policies that cover both operating systems and over 300 third-party applications so patch management is more comprehensive and automated. 

• The platform gives you remote access and remote control from both desktop and mobile devices, so you can troubleshoot or respond to client issues even while away from your main workstation. 

• It supports real-time monitoring of devices, servers, VMs, and networks with alerting, which helps in detecting service degradation or outages quickly.

• Pulseway includes PSA features such as ticketing, billing, and client relationship management so MSPs can consolidate service and financial workflows.

• The tool offers integration with endpoint protection features and supports compliance policies so that security concerns like vulnerabilities are managed proactively. 

What are the limitations of Pulseway?

The remote control agent can feel clunky at times, which makes workflows less smooth than expected. Pricing is also generally flagged by users as higher than some alternatives . While the mobile app is advanced, occasional inconsistencies between the web and mobile experiences create friction. 

What is the pricing model of Pulseway?

Pulseway uses per-endpoint billing with optional add-ons.

• Starts at about $27/month for smaller environments.

• Extra charges for add-ons like patching and ransomware protection.

9. ManageEngine

ManageEngine is a comprehensive ITSM tool that helps companies run their IT operations smoothly. It offers features for full-stack ITSM, AI-driven support, self-service portals, and asset management. The platform integrates with native and third-party ITOM tools to provide a central service desk console for managing IT operations. 

What are the key features of ManageEngine? 

• ManageEngine Endpoint Central MSP provides patch management across OS and third-party applications, including test, approve, automated deployment, and rollback options, to maintain endpoint security.

• It offers remote control and troubleshooting tools such as remote access, system tools, remote shutdown, wake-on-LAN, and session recording, so problems can be fixed without physical presence.

• The solution includes software deployment features with templates, software repository, application distribution, a self-service portal, and license management so MSPs can manage applications throughout their life cycles.

What are the limitations of ManageEngine?

With ManageEngine, the initial configuration and implementation can be complex and time-consuming. Support responsiveness has been inconsistent, with delays reported across multiple reviews. Users also describe the interface as aging and dated compared to modern tools. 

What is the pricing model of ManageEngine? 

ManageEngine Endpoint Central MSP offers tiered endpoint plans.

• Starts at $189/month for 100 endpoints.

• Larger endpoint tiers are available for monthly, annual, and perpetual licensing.

• Custom quotes are also available.

10. LogicMonitor

LogicMonitor is a hybrid observability platform that proactively delivers the insights and automation CIOs need to accelerate innovation. It provides full-stack observability with features including network monitoring, AIOps, log management, and cloud monitoring.

What are the key features of LogicMonitor? 

• LogicMonitor automatically discovers and classifies on-premises and cloud infrastructure with real-time updates via customizable LogicModules so you always know what is  in your clients’ environments.

• It includes Edwin AI, which correlates cross-domain telemetry, reduces alert noise, and surfaces root causes for incidents to help MSPs focus on critical issues.

• The platform features role-based dashboards and SLA reports for both internal teams and external clients, allowing scheduled and client-specific reporting. 

• LogicMonitor supports integrations with major PSA, ticketing, and billing systems like ConnectWise and ServiceNow, enabling synchronized operations across tools. 

What are the limitations of LogicMonitor?

Setup and configuration can feel complex, requiring effort to manage firewall rules and permissions. Licensing is relatively expensive, and cheaper tiers can feel unintuitive to use. Some users find the new UI less intuitive than older versions, with key metrics buried behind menus. 

What is the pricing model of LogicMonitor? 

Pricing is not publicly available. You must request a custom quote.

11. Datto

Datto RMM is a cloud-based remote monitoring and management platform that allows managed services providers to manage IT infrastructure with automation. Its features include network monitoring, patch management, remote control, and mass script deployment. Datto also provides solutions for business continuity and disaster recovery to keep critical business data safe from threats like ransomware.

What are the key features of Datto? 

• Datto RMM is 100% cloud-based, offering scalability to manage from a few endpoints up to tens of thousands without needing on-prem maintenance infrastructure.

• It provides flexible patch management including OS and third-party applications, enabling automated patch policies, scheduling, approvals, and local caching where needed.

• The platform supports deep integration with Microsoft 365, giving you tools to manage users, devices, and tenant security directly within RMM

• The platform includes WiFi, switches, and secure edge networking hardware (routers/firewalls) that are managed and monitored, offering MSPs network infrastructure control in addition to endpoint backup features. 

What are the limitations of Datto?

Support responsiveness has been a common concern among users of Datto, with long waits at the first level before meaningful help is provided. While automation is strong, policies can feel rigid, and third-party patching does not always work seamlessly. Remote access features work reliably but may lack small conveniences like keyboard shortcuts or print functionality without extra licensing. 

What is the pricing model of Datto? 

Pricing is not publicly available on the company website. You must contact them to get a quote.

12. Kaseya VSA

Kaseya VSA is a modern remote monitoring and management (RMM) solution designed to meet the unique IT requirements of educational institutions and other organizations. It focuses on IT automation, patch management, remote control, and discovery and inventory.

What are the key features of Kaseya VSA? 

• Kaseya VSA offers automation of many routine operations, including patching, software deployment, endpoint monitoring, and scheduled maintenance, helping reduce manual overhead.

• It provides a comprehensive dashboard that shows patch status of each endpoint, vulnerability exposure, and compliance with security policies at a glance.

• Kaseya’s remote monitoring includes agent deployment across devices, cross-subnet scanning, domain discovery, and device fingerprinting so that MSPs can keep track of all assets even in complex network layouts. 

What are the pros and cons of Kaseya VSA?

Although comprehensive, the Kaseya VSA can feel overwhelming at first due to its breadth of features. Navigation within the interface has a learning curve, making it less intuitive for new users. Support has been described by users as inconsistent, with slow response times and painful upgrade experiences. Additionally, certain promised features have not been rolled out equally across products, leading to mismatched expectations.

What is the pricing model of Kaseya VSA? 

Pricing is not publicly available. It is quote-based, so you must contact their sales team for a price.

13. Spiceworks

Spiceworks is an online community and marketplace for IT professionals. It provides free IT tools, including asset tracking, which uses a network inventory to discover and monitor devices. 

What are the key features of Spiceworks?

• Spiceworks Cloud Help Desk provides ticket creation, email-to-ticket conversion, prioritization, notifications, a customer portal, and a built-in knowledge base with reporting dashboards and time tracking.

• Spiceworks Inventory tracks hardware and software assets via network/IP scanning, maintaining details such as serial numbers, versions, and license counts for compliance.

• The platform offers customizable inventory and compliance reports so IT teams can filter and export device and software data for audits and budgeting.

• Spiceworks Network Monitor delivers real-time status alerts for devices and services, helping administrators detect issues before users notice.

• Spiceworks provides a help desk portal through which end users can submit tickets, track status, and communicate with IT staff to improve transparency.

What are the limitations of Spiceworks?

Spiceworks Cloud Help Desk delivers good functionality for small and mid-sized businesses, but there are several constraints that can affect daily use. The mobile app lacks parity with the desktop version, and email notifications sometimes arrive late, which slows response times. Integration with external systems is often challenging, and the platform shows delays when processing responses. As more updates have been rolled out, the system has occasionally become clunkier, with ticket updates sometimes failing unless the page is refreshed. 

What is the pricing model of Spiceworks?

Spiceworks Cloud Help Desk offers a free plan with basic features. The premium versions start at $6/month per endpoint. 

14. HaloPSA

HaloPSA is an intuitive, all-inclusive PSA solution built to transform and modernize the delivery of managed IT services. Its features span across service desk, sales & CRM, project management, and billing. It is designed to be an integrated platform where MSPs can centralize and automate their workflows, manage assets and contracts, and track time and projects.

What are the key features of HaloPSA?

• HaloPSA delivers an ITIL-aligned PSA suite that includes ticketing, contracts, billing, time tracking, projects, and task management within a single system.
  The platform offers value-focused pricing with one all-inclusive plan rather than feature-gated tiers, simplifying purchasing for MSPs.

• HaloPSA integrates with 250+ applications to connect PSA workflows with an MSP’s existing tool stack.

• The product adds features regularly, including improvements to integrations, secure contract signing, and enhanced handling of recurring invoices.

What are the limitations of HaloPSA?

HaloPSA is a powerful and flexible PSA tool, but its richness comes with some hurdles. The initial setup and migration from other systems can feel complex and time-intensive, particularly for teams coming from platforms like Zendesk. While the system integrates well, billing and invoicing features lack completeness, such as limited support for recurring purchase orders. Documentation is not always clear, and some advanced functions require trial and error to figure out, which can frustrate users. 

What is the pricing model of HaloPSA? 

HaloPSA runs an all-inclusive, per-user model (no feature gating) but current U.S. pricing is not fully published. You can contact the sales team and join the waitlist for custom details. 

15. Domotz

Domotz is an IT infrastructure monitoring software that enables IT teams to remotely monitor and manage their networks. Key features include device monitoring, network performance monitoring, configuration change tracking, and perimeter security scans.

What are the key features of Domotz? 

• Domotz automatically discovers every device on a network and builds a complete asset inventory with vendor, model, IP/MAC, and Layer-2/Layer-3 relationship details. 

• The platform provides real-time device health monitoring with SNMP, customizable dashboards, and alerting to identify issues before users are affected.

• Domotz includes remote management tools such as secure remote access, power control, configuration backup/restore, and scripting to accelerate troubleshooting.

• Network diagnostics (e.g., speed tests, traceroute, VPN on demand, and new-device alerts) help optimize reliability and performance across client sites.

What are the limitations of Domotz?

Domotz offers reliable network monitoring, but it shows constraints in depth and usability. The mapping feature relies heavily on SNMP compatibility, limiting its effectiveness across different device brands. Dashboards are considered by users to be too basic and lack the customization that competitors provide. Advanced features exist but require grassroots learning since there is limited structured training or certifications available.

What is the pricing model of Domotz?

Domotz offers free discovery and monitoring/management at £1.50 per device/month. 

16. N-able 

N-able is a provider of IT management solutions for MSPs. Their Remote Monitoring and Management software provides near real-time remote monitoring for all devices, including workstations, servers, and network devices across Windows, Mac, and Linux. The platform includes features for proactive maintenance, patch management, and granular roles and permissions.

What are the key features of N-able? 

• N-able N-sight unifies endpoint management, remote access, ticketing, billing, monitoring, and patch management in a single MSP-oriented platform.

• The RMM supports real-time monitoring for Windows, macOS, and Linux endpoints as well as printers, routers, and firewalls across networks.

• Built-in features include Take Control remote access (TeamViewer), Patch Management, Managed Antivirus (Bitdefender), Backup & Recovery, and role-based permissions.

• The system offers automation and policy-based management to standardize maintenance, remediations, and compliance across client sites.

• Multi-tenant dashboards and alerting streamline MSP operations by giving technicians a consolidated view of issues and service levels.

What are the limitations of N-able?

N-able MSP Manager balances usability and features, but there are areas that need refinement. Reporting and customization options feel restricted, leaving businesses with less flexibility in tailoring outputs. The platform can run slower than comparable tools, which affects efficiency when managing multiple accounts. Customization of layouts and workflows is limited which prevents teams from shaping the tool to fit unique needs.

What is the pricing model of N-able? 

Public pricing is not available. For an accurate quote, you must contact their sales team.

17. Action1

Action1 is an autonomous endpoint management platform that is cloud-native and infinitely scalable. It is known for its patch management solution, which automates vulnerability remediation for OS and third-party applications. The platform also offers features like remote access, remote device management, and real-time IT asset inventory.

What are the key features of Action1? 

• Action1 provides unified patch management for Windows and macOS, including third-party applications, without requiring VPN or domain connectivity.

• The platform performs real-time assessment of missing patches and compliance status so administrators can prioritize remediation quickly. 

• It supports custom application patching via a software repository to extend updates beyond cataloged apps.

• Bandwidth-efficient peer-to-peer (P2P) update distribution reduces WAN usage during large deployments to remote sites. 

What are the limitations of Action1?

Action1 excels in patch management but comes with some gaps. Reporting can be inconsistent, requiring extra effort to extract the desired insights. Mobile device management is underdeveloped, and the endpoint inventory provides only basic information rather than detailed system data. 

The remote viewing feature lacks advanced tools such as a built-in CMD terminal or registry editor, reducing its usefulness for deeper troubleshooting. Some users find initial setup of third-party updates more cumbersome than expected.

What is the pricing model of Action1?

Action1 has a freemium model with paid upgrades.

• Free for only the first 200 endpoints.  

• Beyond 200 endpoints: Requires a custom quote. You can contact the Action1 team for this. 

18. Naverisk

Naverisk is an advanced RMM platform with comprehensive remote monitoring and management capabilities. It seamlessly integrates RMM, IT Service Management (ITSM), and Professional Services Automation (PSA) into a single software. The platform is known for its customizable dashboards, real-time analytics, and features such as automated patch management. 

What is the pricing model of Naverisk? 

• Naverisk combines RMM and Service Desk/PSA in one platform so MSPs can monitor devices and run ticketing, documentation, and billing from a single interface. 

• The PSA layer includes integrated documentation, knowledge base, project management, contract management, and automated billing for back-office efficiency. 

• Naverisk supports automation for IT services and operations, with releases geared toward simplifying monitoring and remediation tasks for MSPs. 

What are the limitations of Naverisk?

Naverisk provides strong value as an all-in-one PSA and RMM, but the mobile app still lacks full functionality and would benefit from better ticketing customization. Remote support occasionally drops after updates, though fixes are usually prompt. 

Locating older tickets is not always easy or intuitive, which can slow down historical tracking. While the platform continues to evolve, certain bugs appear between releases and require support intervention to resolve.

What is the pricing model of Naverisk? 

Naverisk uses a single platform, single price model. However, there is no public pricing available. So, you will have to contact the sales team for exact pricing. 

19. GoTo Resolve

GoTo Resolve is a cloud-based unified endpoint management platform. It brings together world-class reactive and proactive support features, like remote access and IT automation, into a single unified app. The platform's features include conversational ticketing, unattended access, multi-session handling, and customizable alerting. 

What are the key features of GoTo Resolve?

• GoTo Resolve integrates service management with built-in help desk, knowledge base, and problem management to centralize IT support workflows. 

• The platform offers RMM capabilities with alert policies for CPU, disk, memory, software inventory changes, and more to maintain endpoint health.

• AI-powered “GoPilot” assists with ticket summaries and efficiency improvements to speed up help desk operations. 

• Remote access and remote control are included to let technicians resolve issues on endpoints securely from anywhere. 

What are the limitations of GoTo Resolve?

GoTo Resolve offers quick and seamless remote access, but a few factors limit its efficiency. File transfer speeds are noticeably slower for large files, which can affect productivity in troubleshooting sessions. Pricing is another consideration, as transparency is lacking in plans geared toward larger enterprises, it is harder for MSPs to evaluate costs upfront. 

What is the pricing model of GoTo Resolve?

GoTo Resolve uses subscription tiers for IT management.

• Remote Access: From $29/month.

• Standard: Between $55-$57/month.

• Enterprise tiers: Require a custom quote.

20. Automox

Automox is a cloud-native IT automation platform that helps you patch faster, work smarter, and reduce complexity. It uses policy-driven automation to update Windows, macOS, and Linux endpoints without the need for a VPN or on-premise infrastructure. The platform is built and secured in the AWS Cloud. 

What are the key features of Automax? 

• Automox allows you to manage updates for Windows, macOS, and Linux from a single dashboard, streamlining your IT operations.

• The software automatically updates operating systems and third-party applications across devices, significantly reducing vulnerabilities.

• Automox is a fully cloud-operated platform that does not require any additional hardware.

• The platform allows you to create custom scripts, called Worklets, to automate almost any action on endpoints, from software deployment to advanced configuration changes.

• The dashboard displays up-to-date patch compliance status and identifies vulnerabilities by device and severity, helping you prioritize fixes

What are the limitations of Automox?

While Automox offers automation and cross-platform patching, reporting often lacks depth, particularly when auditing CVE exposure, compliance timelines, or patch success rates. Accessing logs directly from the device page can be cumbersome, requiring extra steps for troubleshooting. 

The absence of an automatic rollback feature for problematic updates means remediation still needs manual intervention. Users have also flagged delays in real-time reporting after deployments, short session expiries, and higher pricing compared to alternatives.

What is the pricing model of Automax? 

Automox offers per-endpoint pricing.

• PatchOS plan starts at $1.00/endpoint/month (annual billing).

• Advanced tiers (Enterprise, Assist, etc.) require a custom quote.

Additional Read: Why MSPs should embrace automation