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webinar

Your PSA is NOT a service desk. Here’s why.

Smaller MSPs use their PSA as a help desk or service desk. Well, what’s wrong with that? Isn’t it how it is supposed to be? Let’s put it this way... Using your PSA just for ticketing is akin to using your iPhone as a paperweight! Well, it does get the job done, but the phone is seldom put to its full potential.

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speaker

Chris Timm

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speaker

Mark Crall

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Let’s crack the code on getting the best out of your PSA!

A PSA tool is much more than a ticketing system. When used right, PSA systems can help you enhance service efficiency, engage clients effortlessly, and improve your profitability. In this webinar, Chris Timm talks about:

    But, who
    are we?

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    speaker

    Chris Timm

    Chris Timm runs Sondela consulting based in the U.K serving clients all over the world. He has a proven track record maximizing profitability & increasing efficiencies for MSPs. By bringing out your PSA tool’s full potential, Chris can take your MSP from zero to hero by ensuring that each department functions at peak capacity. In a nutshell, Chris’s passion is to turn your MSP into a ‘well-oiled’ machine.

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    speaker

    Mark Crall

    Mark Crall is a channel veteran with over 20 years of experience in the computer, software and technology services industry. From starting and selling an MSP, leading the business development and channel community programs for leading SaaS companies, to being an expert panelist and keynote speaker at scores of live and broadcast industry events. He was recognized as one of the top 150 most influential people in the channel by SMBNation.com, and named a Channel Chief by CRN Magazine.