Your PSA is NOT a service desk. Here’s why.

Smaller MSPs use their PSA as a help desk or service desk. Well, what’s wrong with that? Isn’t it how it is supposed to be? Let’s put it this way... Using your PSA just for ticketing is akin to using your iPhone as a paperweight! Well, it does get the job done, but the phone is seldom put to its full potential.

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speaker

Chris Timm

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Mark Crall

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Let’s crack the code on getting the best out of your PSA!

A PSA tool is much more than a ticketing system. When used right, PSA systems can help you enhance service efficiency, engage clients effortlessly, and improve your profitability. In this webinar, Chris Timm talks about: