Product Webinar

Join our round-up webinar for feature demos, Q&A with the product team, and a sneak peek at what’s next.

July 22nd, 12PM EST

HELP DESK

A modern IT Helpdesk

built to streamline, scale, and resolve faster

Bring tickets, devices, and documentation into one intelligent platform designed for faster resolution and smoother operations.

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Unified ticket context

Bring user, vendor, and asset context into a single, centralized window.

Put IT efficiency on autopilot

Surface relevant fixes, auto-log ticket activity, and skip manual busywork.

Automate the busywork

Accelerate service delivery by automating repetitive tasks and common processes.

Effortless

IT support

at scale

SWIFT ISSUE RESOLUTION

Resolve tickets in record time

Equip your IT team to resolve tickets faster with AI-powered suggestions, built-in context, and automation that handles the heavy lifting.

Fix smarter with AI on your side

Never get stuck on a ticket. Monica AI surfaces the most relevant fixes from similar issues and trusted sources right when you need them.

Bring your processes to life

Convert SOPs into actionable, automated processes with Unified Runbooks to resolve common issues faster.

Clear and professional replies every time

Help technicians communicate better with AI-powered rephrasing that ensures clarity, tone, and translation when needed.

Before, I'd use 4 different products for my user interactions, now I have a single point of entry for 90% of them.

Daryl S

Managing Partner, DNS Security Enterprises

Before, I'd use 4 different products for my user interactions, now I have a single point of entry for 90% of them.

Daryl S

Managing Partner, DNS Security Enterprises

INTELLIGENT PRIORITIZATION

Smarter ticket triaging

Tackle critical issues first with smart ticket prioritization that improves technician efficiency and keeps users satisfied.

Prioritize what matters most

Streamline your ticket queue with an intuitive Kanban view that lets you sort and assign by priority, status, technician, and more so nothing slips through the cracks.

Never miss an SLA

Set up smart, automated SLAs to trigger timely escalations and keep every ticket on track.

Smart ticket routing that just works

Automatically assign tickets based on technician skills and availability to reduce delays and speed up resolution.

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88%

Reduction in average ticket response time

10x

Increase in technician efficiency

92%

Boost in CSAT through faster support

Resolve issues before they escalate.

Give your team the tools to reduce response time, boost CSAT, and scale service delivery.

2GET STARTED FOR FREE

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