About your role at SuperOps
SuperOps is building the AI-native platform for modern IT management — unifying PSA and RMM into a single, agent-first system that enables IT teams and MSPs to run and scale their operations with dramatically less manual effort. We are backed by Addition Partners, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. The decisions made over the next eighteen months will shape whether SuperOps becomes a category footnote or a category leader. Product is at the centre of that outcome, and this role will help scale product teams to deliver it.
We are seeking a Senior Product Manager with deep technical expertise to drive the development of our Unified Endpoint Management (UEM) solution, based in Chennai, India. The Senior Product Manager for Unified Endpoint Management will own the end-to-end strategy, roadmap, and execution of our core UEM/MDM platform, ensuring seamless management for Microsoft Windows, Apple iOS, and Android devices. This role requires strong technical expertise in endpoint management, device security, and cross-platform integration, combined with exceptional product leadership to deliver world-class solutions that meet enterprise needs.
Working at a start-up has its own perks. Role boundaries diminish and one needs to get their hands dirty with a variety of tasks, hustle and learn. What's best is when this is complemented with a culture that fuels growth, learning, trust and a kick-ass team each one best at what they do. Now we are talking about a dream combination. That's exactly SuperOps.ai for me and why precisely I love day in and day out working here!
Akhilesh Subramanian
Lead Solutions Engineer
What You'll Do:
Product Strategy & Roadmap: Define and prioritize the product vision, strategy, and roadmap for the UEM platform, aligning with business goals and customer needs
Technical Leadership: Collaborate with engineering teams to design and implement solutions for device management, security policies, and compliance across Windows, iOS, and Android ecosystems
Stakeholder Collaboration: Work closely with cross-functional teams — engineering, design, sales, and marketing — including close coordination with leadership and go-to market teams based in the US, across time zones, to deliver a cohesive product experience
Customer Advocacy: Engage with enterprise customers to understand their pain points, gather feedback, and translate requirements into actionable product features
Market Analysis: Conduct competitive analysis and stay updated on industry trends in endpoint management, mobile device management (MDM), and enterprise security
Feature Definition: Create detailed product requirements, user stories, and acceptance criteria for new features, ensuring scalability, security, and usability
Go-to-Market: Partner with marketing and sales to develop go-to-market strategies, including product positioning, pricing, and launch plans
Product Success: Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement
Must Have:
7+ years of product management or related experience, with at least 3 years focused on Unified Endpoint Management, Mobile Device Management (MDM), or enterprise security solutions
Familiarity with enterprise IT environments, including Active Directory, Azure AD, and network security protocols
Strong technical proficiency in endpoint management and security, with knowledge of device compliance, encryption, remote management, and zero-trust security principles. Hands-on experience with UEM/MDM platforms (e.g., Microsoft Intune, Jamf, VMware Workspace ONE, or similar) would be a plus
Practical experience on AI projects to understand and build a portfolio (e.g., Machine Learning, Deep Learning, or similar)
Proven ability to lead cross-functional teams and influence stakeholders at all levels, including C-suite executives
Strong experience in gathering and analyzing customer feedback to drive product decisions
Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical audiences
Bachelor's degree in Computer Science, Engineering, or a related field; MBA or advanced degree preferred
