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Future Incidents

Tarot cards showing what an AI-first IT world will look like - predictions on what kind of skills, teams, use cases etc. we will see with AI in IT over the next few years

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Section name - FUTURE INCIDENTS

AI's next chapter lives in the stars, far beyond any roadmap.

So we turned to the cards and summoned the cosmos for answers.

The crystal ball has spoken; here's what the next era of IT may hold.

The Magician

Theme: Automation & The New Operating Model

Keywords: Capability, Transformation, Flow

Reading: Agentic AI turns tools into intelligent collaborators.

Repetitive tasks fade, workflows accelerate, and humans step into roles that demand judgment, creativity, and design.

The High Priestess

Theme: Governance, Ethics & Oversight

Keywords: Wisdom, Integrity, Stewardship

Reading: AI's power must be guided with intention.

This card reminds us that governance, ethics, and human judgment are the quiet forces that keep automation trustworthy and aligned to purpose.

The Empress

Theme: Orchestration & Integrated Operations

Keywords: Harmony, Growth, Connection

Reading: As systems intertwine, AI brings coherence to complexity.

Workflows align, silos soften, and IT operations evolve into a unified, proactive ecosystem.

The Emperor

Theme: Business Value & Strategic Alignment

Keywords: Structure, Clarity, Authority

Reading: In this era, IT earns its influence by speaking the language of outcomes.

AI becomes strategic only when tied to real business value, disciplined prioritization, and measurable impact.

The Lovers

Theme: Human Change & Collaboration

Keywords: Alignment, Trust, Partnership

Reading: Transformation is a shared journey.

Humans, AI, IT, and the business must choose alignment by building trust, embracing change, and moving together toward new ways of working.

The Fool

Theme: The Skills Shift

Keywords: New Beginnings, Curiosity, Learning

Reading: AI opens a path we've never walked before.

Familiar skills won't be enough, and the teams who lean into curiosity, experimentation, and continuous learning will lead the charge into the next era of IT.

The Chariot

Theme: Budgets, Cost & Technology Refresh

Keywords: Momentum, Investment, Infrastructure

Reading: Progress accelerates, but not without cost.

AI demands refreshed foundations, such as modern infrastructure, rising cloud capacity, and sustained investment to stay ahead.

The Tower

Theme: Urgent Advice For Leaders

Keywords: Disruption, Wake-Up Call, Action

Reading: The ground is shifting fast.

AI disruption is inevitable, and hesitation is risky.

Start small, start safely, but start now, before the wave overtakes you.

Read more stories

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Founder's Note

A forward-looking message from our founder about the market, company, the purpose behind this edition.

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Letter from the Editor

Personalized note to readers on the contents of the edition, the thought behind the theme and the stories chosen.

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Why the agentic AI shift can't be a flip of a switch

Agentic AI is becoming a core layer of IT operations. Why leaders need a phased approach built on unified data, prepared teams, and strong governance.

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Manal Iskander on leading IT with vision and empathy

Manal Iskander built PCtronics over three decades by reading change early. The president on humanizing technology, AI, and leading through the noise.

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Jennifer Bleam on turning AI buzz into billable revenue

Sales Sherpa Jennifer Bleam has worked with nearly 2,000 MSPs. She breaks down how to package and sell AI services and turn efficiency into recurring revenue.

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Why Jack Marshall says compliance, not AI, will redefine IT

Network Limited's Jack Marshall spent 14 years watching tech waves. He argues the biggest shift facing MSPs won't be AI, but legislation and compliance.

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AI ethicist James Finister on trust and agentic AI

Most organizations aren't ready for agentic AI, says ethicist James Finister. A candid chat on readiness, common misconceptions, and building trust early.

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Harrison Baron on using AI to scale MSP sales

Most MSPs treat AI like a tool and get mediocre results. Growth Generators' Harrison Baron on training AI like an employee to multiply sales and marketing.

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Mike Mazzola's rise from teen tinkerer to MSP founder

From building his first computer at 12 to founding MazzolaTech, Mike Mazzola grew a full-service MSP on word of mouth. His path, and lessons for young MSPs.

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IT veterans debunk the biggest myths about AI

Will AI replace IT staff? Does it work out of the box? Five ITSM veterans, including David Cannon and Phyllis Drucker, bust the most common myths about AI.

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Book Mark

Archive

All Editions

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issue-3.png
Issue 3April 2024

The magazine for
AI-first MSPs and
IT teams

Justin Esgar

CEO, Vitrua consulting

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Issue 2April 2024

The magazine for
AI-first MSPs and
IT teams

Natalia Scheidegger

CEO, 3RD Mill

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Issue 1April 2023

The magazine for
AI-first MSPs and
IT teams

Paco Lebron

CEO, Prodigyteks