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Founder's Note

A forward-looking message from our founder about the market, company, the purpose behind this edition.

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Bugle - Founder’s note


⁠Technology is evolving at a pace we’ve never seen before, but it somehow feels like we’re back to the times when pioneers were exploring and navigating unchartered waters with a compass instead of a clear roadmap. There’s noise about AI everywhere, yet no one truly knows what’s happening. I’d even go out and say that anyone who claims to know exactly what AI is or where it’s going is wrong. None of us has all the answers.


⁠What I do have, as the founder of a company building with AI at the core, is a front-row seat. I get to see the technology evolve, work with people pushing the boundaries, and understand the direction it’s taking. I can tell you this: AI is only going to make our lives better.


⁠At SuperOps, we’re going back to first principles, and preparing for the agentic AI era the right way. We’re building a community where MSPs and IT professionals can learn, experiment, ask questions, and share ideas. We’re creating a marketplace for people who want to build AI agents that solve real IT problems. Like the early explorers who didn’t wait for perfect information, we’re being ambitious and a little adventurous. And we’re doing it in a way that feels open, safe, and collaborative.


⁠Let’s all come together, take calculated risks, and figure out how to make AI work for us instead of staying wary or sitting on the sidelines.


⁠This is an exciting time. Let’s use it well. While there’s no reason to be afraid, it is important for us to stay alert, move fast, and make sure we aren’t left behind. Let’s be bold, curious, and be ready to shape what comes next. - Arvind Parthiban 

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Letter from the Editor

Personalized note to readers on the contents of the edition, the thought behind the theme and the stories chosen.

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Why the agentic AI shift can't be a flip of a switch

Agentic AI is becoming a core layer of IT operations. Why leaders need a phased approach built on unified data, prepared teams, and strong governance.

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Manal Iskander on leading IT with vision and empathy

Manal Iskander built PCtronics over three decades by reading change early. The president on humanizing technology, AI, and leading through the noise.

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Jennifer Bleam on turning AI buzz into billable revenue

Sales Sherpa Jennifer Bleam has worked with nearly 2,000 MSPs. She breaks down how to package and sell AI services and turn efficiency into recurring revenue.

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Why Jack Marshall says compliance, not AI, will redefine IT

Network Limited's Jack Marshall spent 14 years watching tech waves. He argues the biggest shift facing MSPs won't be AI, but legislation and compliance.

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AI ethicist James Finister on trust and agentic AI

Most organizations aren't ready for agentic AI, says ethicist James Finister. A candid chat on readiness, common misconceptions, and building trust early.

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Harrison Baron on using AI to scale MSP sales

Most MSPs treat AI like a tool and get mediocre results. Growth Generators' Harrison Baron on training AI like an employee to multiply sales and marketing.

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Mike Mazzola's rise from teen tinkerer to MSP founder

From building his first computer at 12 to founding MazzolaTech, Mike Mazzola grew a full-service MSP on word of mouth. His path, and lessons for young MSPs.

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IT veterans debunk the biggest myths about AI

Will AI replace IT staff? Does it work out of the box? Five ITSM veterans, including David Cannon and Phyllis Drucker, bust the most common myths about AI.

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Future Incidents

Tarot cards showing what an AI-first IT world will look like - predictions on what kind of skills, teams, use cases etc. we will see with AI in IT over the next few years

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Book Mark

Archive

All Editions

1/5

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Issue 3April 2024

The magazine for
AI-first MSPs and
IT teams

Justin Esgar

CEO, Vitrua consulting

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Issue 2April 2024

The magazine for
AI-first MSPs and
IT teams

Natalia Scheidegger

CEO, 3RD Mill

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Issue 1April 2023

The magazine for
AI-first MSPs and
IT teams

Paco Lebron

CEO, Prodigyteks