Clipped and Pinned

AI isn’t the disruption. Clarity is. The MSPs who can clearly explain what they do, how they do it, and why it matters are the ones that will grow. - Sam Godfrey, Director, Task Group

I urge everyone to stay human. Don't build systems to create distance between you and your customers or prospects. Let everyone else automate away their credibility. - Brian Gilette, Founder and CEO, Feel-Good MSP

We're not ashamed of telling people we've got the flu. Why are we ashamed of telling people we have anxiety? - James Mignacca, Co-Founder of MSPWell and President & CEO, Cavelo Inc. 

MSPs have left the data center. They are now in the boardroom. They are now in the c-suite. - Charles Weaver, Cofounder, MSP Alliance

We're seeing private equity firms evaluate MSPs based on the efficiencies they've built through AI. If you delay the journey, it gets harder to compete every year. - Jessica Davis, principal analyst, Canalys -part of Omdia

Agentic AI could trigger the emergence in IT service management of a new role as relationship therapist. Not here's your AI or let me configure that for you, but let me help you develop a productive relationship with these intelligent systems. - Mark Smalley, IT Paradigmologist

The IT department as a whole needs to rethink its role and to look at itself as a service enabler and a service aggregator and a point of expertise that the business can come to. - Claire Agutter, Director at Scopism