Future Incidents
Tarot cards showing what an AI-first IT world will look like
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Future Incidents
Time to read the room. The cards have been dealt. The questions now aren't what's coming - they're how you play the hand you're holding. Eight draws. Eight truths. The cosmos has opinions about your quarter ahead.
The Hermit
Theme: Specialisation & niche strategy
Keywords: Focus, Depth, Differentiation
Reading: The era of doing everything for everyone is closing. MSPs that carve out a vertical, a signature workflow, or a genuinely ownable approach will outlast those who stay broad. This card asks one question: what do you do better than anyone else? Go deeper there.
The Star
Theme: Agentic AI & autonomous workflows
Keywords: Possibility, Momentum, Reinvention
Reading: AI is no longer a tool you configure and forget. Agents are beginning to plan, act, and course-correct on their own. The MSPs who experiment now, before the market demands it, will be the ones writing the playbooks everyone else follows. Hope, here, is not passive. It requires a move.
Strength
Theme: Talent, retention & team culture
Keywords: Resilience, Loyalty, Leadership
Reading: Technology evolves fast, but people are still the core of every IT team. Burnout is real, turnover is expensive, and culture doesn't build itself. This card is a reminder that strength isn't just technical capacity. It's the team that shows up when things get hard, and the leader who makes that worth doing.
Justice
Theme: Compliance, liability & AI accountability
Keywords: Fairness, Responsibility, Clarity
Reading: As AI takes on more decisions, the question of who owns those decisions is sharpening. Regulators are watching. Clients are asking harder questions. The teams who get ahead of compliance rather than reacting to it carry more trust. What you automate, you also own.
Wheel of Fortune
Theme: Market consolidation & M&A
Keywords: Change, Cycles, Opportunity
Reading: The MSP market is turning. Acquisitions are accelerating, vendor stacks are consolidating, and the landscape looks different every quarter. This card doesn't promise good or bad. It promises change. The question is whether you're positioned to turn the wheel, or be turned by it.
The Moon
Theme: Client trust & transparent communication
Keywords: Uncertainty, Honesty, Relationship
Reading: In a market full of AI promises and vendor noise, clients don't always know who to believe. The teams who win won't be the loudest. They'll be the clearest. Honest conversations about what AI can and can't do, about risk and roadmap and realistic timelines, build the kind of trust that survives a bad quarter.
Temperance
Theme: Balancing AI adoption & human judgment
Keywords: Moderation, Integration, Steadiness
Reading: The pull to automate everything is strong, and the case for it is often good. But the IT teams finding the best outcomes aren't replacing humans with AI. They're finding the right ratio. This card is a check on overreach. Know what to hand off. Know what to hold on to.
Judgement
Theme: Pricing, value & contract renegotiation
Keywords: Reassessment, Worth, Courage
Reading: Efficiency gains from AI are real, and they're visible to clients. The pricing conversations are coming; some are already overdue. This card calls for honest reassessment. Where has your value grown? Where have your costs shifted? Are your contracts still telling the right story about what you actually deliver?