webinar

Autonomy Unpacked: Using AI effectively in MSP & IT workflows

Autonomy is about healthy collaboration between humans and AI—each doing what they do best. In this session, we’ll explore what that shift means for MSPs and IT teams: how to move from automation to autonomy, what effective human–AI synergy looks like, and how to apply it in real workflows. If you’re ready to scale smarter and understand where AI fits without the hype, this is your next step.

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host

Sriram Prasad

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speaker

Jayakumar Karumbasalam

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Arjun Marella

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Sam Godfrey

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Chee Lam

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What does healthy human–AI collaboration look like in practice? Join us to unpack how context, judgment, and empathy from humans meet speed, scale, and precision from AI to create real operational impact.

What’s in it for you

    But, who
    are we?

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    host

    Sriram Prasad

    Sriram is the Product Marketing Manager at SuperOps, bringing deep experience working with MSPs across segments and sizes. Drawing on years of experience enabling MSPs, Sriram plays a pivotal role in empowering sales teams to help MSPs streamline their operations. He is deeply involved in enhancing the onboarding experience to ensure MSPs get the best out of SuperOps and leads the company’s AI GTM efforts, focusing on delivering tangible impact through every innovation.

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    speaker

    Jayakumar Karumbasalam

    Jayakumar is the CTO & Co-founder at SuperOps, bringing over two decades of experience building mission-critical IT solutions. With a track record of success at Zoho, Optus, and Freshworks, he has led the design and delivery of products powering large-scale operations across industries. At SuperOps, he plays a key role in shaping the product vision and engineering culture, ensuring the platform meets the complex, evolving needs of MSPs and IT teams while driving innovation for resilience, scale, and efficiency.

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    Arjun Marella

    Arjun leads Business for the Rest of the World at SuperOps, driving growth across the UK, Europe, the Middle East, Africa, Australia, New Zealand, and Asia Pacific. One of the company’s earliest members, he has been central to scaling SuperOps from its 0–1 journey into a multi-region presence. With years of experience guiding MSPs and IT teams as a leader, Arjun brings a data-driven mindset and a passion for building high-performing teams, strong customer relationships, and lasting impact

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    Sam Godfrey

    Sam Godfrey is Co-Founder and Director of TaskGroup (CompuTask Ltd), a UK-based MSP supporting SMEs with IT services, cyber security and AI within their business. With 25 years’ experience, Sam helps businesses navigate AI-driven change while evolving his services to stay lean and relevant—modernising without losing the human connection that is the foundation of great support.

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    speaker

    Chee Lam

    Chee is the Managing Partner at Technique Ltd., with over 20 years of experience in corporate IT and managed services. His career began at Microsoft supporting global clients before leading IT security and innovation at ING Direct and fintech startup ZenBanx. Today, he guides businesses through digital transformation, delivering IT infrastructure, cybersecurity, and automation services. As a founder, advisor, and published author, Chee combines deep technical expertise with a strong focus on helping organizations achieve measurable business outcomes.