SuperOps and ISL Online Partner to Deliver Seamless Remote Support for MSPs
Empowering Managed Service Providers with integrated IT operations and reliable remote access.
CLAYMONT, DE, April 10, 2025 – SuperOps, the AI-powered unified PSA-RMM platform purpose-built to empower Managed Service Providers (MSPs) to deliver exceptional service and drive business growth, is excited to announce its strategic integration with ISL Online, a provider of reliable remote access technology. This partnership is designed to significantly enhance how Managed Service Providers (MSPs) deliver remote support, offering a streamlined and efficient solution directly within the SuperOps platform.
In today’s fast-paced IT environment, efficient and secure remote support is essential for MSPs. The integration of SuperOps and ISL Online directly addresses these needs by bringing robust remote access capabilities into the SuperOps RMM platform. This combined solution empowers MSPs to resolve client issues quickly, maintain strong security, and ensure clear audit trails.
"I am excited to announce SuperOps' integration with ISL Online. This seamless integration of our powerful RMM and ISL Online's reliable remote access will offer MSPs the enhanced functionality they need to excel in today's dynamic IT landscape," said Arvind Parthiban, Co-founder and CEO, SuperOps. “Our commitment has always been to provide an exceptional experience for MSPs, and I am confident that this collaboration will optimize their RMM performance, minimizing downtime and streamlining remote support workflows.”
Why this integration matters:
Streamlined Technician Workflow: By eliminating the need to navigate between disparate systems, the integration allows technicians to initiate remote support sessions directly within the SuperOps platform. This seamless workflow significantly reduces time spent on context switching and accelerates issue resolution.
Enhancing security and compliance: Leveraging Single Sign-On (SSO) and granular role-based access controls, the integrated solution ensures that only authorized personnel can access sensitive client environments. Comprehensive session logs and recordings provide a robust audit trail, facilitating adherence to compliance mandates.
Elevated Client Satisfaction: The ability to swiftly resolve technical issues through reliable remote access tools directly contributes to increased client satisfaction and fosters stronger, more loyal customer relationships.
IT Operations Management: This integration centralizes the management of remote support operations within the SuperOps platform, offering MSPs a consolidated and comprehensive view of their entire IT service delivery ecosystem.
“We’re enthusiastic to join forces with SuperOps to bring MSPs a secure, streamlined solution for managing and supporting remote devices,” said Jure Pompe, Co-founder and CEO of ISL Online. “By integrating our remote desktop software with the SuperOps platform, users can effortlessly perform administrative tasks, access unattended devices, offer remote support to their end users, transfer files, support multiple monitors, record sessions, and more—all without leaving their SuperOps dashboard.”
The collaboration between SuperOps and ISL Online marks a significant advancement in providing MSPs with a more unified and efficient remote support experience. Both companies are dedicated to the ongoing development of this partnership, with a shared commitment to exploring future enhancements that will further empower their mutual user base.
About SuperOps
SuperOps is the leading AI-powered unified PSA-RMM platform that empowers MSPs to deliver exceptional IT service and drive growth. Built for the age of AI, SuperOps streamlines operations and simplifies work, so MSPs can focus on their customers. The company was founded in 2020 by serial entrepreneur Arvind Parthiban and Jayakumar Karumbasalam. With a deep commitment to innovation and a focus on customer success, SuperOps equips MSPs with the tools they need to streamline operations, enhance service delivery, and scale their businesses. SuperOps is backed by marquee investors, Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Step into the future of MSP innovation with SuperOps.
About ISL Online
Since 2001, ISL Online has been delivering secure and reliable remote desktop software, enabling IT professionals to access remote devices and provide support to clients and employees. The platform is known for its ease of use, security features, and compatibility with various devices and operating systems, ensuring businesses can access remote devices no matter where they are. For more information, visit www.islonline.com.
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