SuperOps Relaunches Monica, its Agentic AI Platform, with Expanded Capabilities Across Three Levels of Autonomy
SuperOps today announced the relaunch of Monica, its AI-powered platform designed to help MSPs and IT teams streamline operations, automate resolution, and scale with intelligence. The latest release introduces a suite of features spanning three distinct levels of autonomy, making Monica more powerful, adaptable, and essential than ever.
LONDON, UK, May 14, 2025 – SuperOps today announced the relaunch of Monica, its AI-powered platform built to redefine how Managed Service Providers (MSPs) and IT teams manage, resolve, and scale IT operations. Announced at SITS – The Service Desk & IT Support Show in London (May 14–15), this relaunch marks a significant evolution of Monica—introducing a suite of features that span three levels of AI autonomy: augmentative, semi-autonomous, and fully autonomous.
Originally introduced with foundational AI capabilities, Monica has evolved into a comprehensive digital workforce, delivering intelligent, proactive, and adaptive support for IT professionals across the entire service lifecycle.
Monica’s expanded capabilities now include:
Augmentative AI: Assists technicians with enhanced productivity tools like Worklog Formatting and Efficiency Report Summarization.
Semi-Autonomous AI: Performs task execution with minimal oversight, including AI Script Generation.
Fully Autonomous AI (in development): Will proactively detect, resolve, and optimize without human intervention.
New and enhanced capabilities include:
Autonomous Issue Resolution: Learns from historical incidents to resolve known issues without escalation.
Predictive Maintenance: Anticipates and prevents IT disruptions through pattern recognition.
Scalable Technician Support: Expands support capacity without adding headcount.
Continuous Learning Engine: Improves intelligence and accuracy with every ticket and interaction.
Customers leveraging Monica have already seen:
Up to $3,000 in weekly cost savings by reducing escalations and accelerating time-to-resolution.
A 10x boost in technician productivity, enabling faster, smarter service.
A 97% reduction in repetitive tasks, freeing up talent for higher-value initiatives.
Tighter security posture and improved compliance through AI-driven vulnerability closure.
“At SuperOps, we believe the future of IT is not about humans versus machines, but about agentic intelligence dramatically amplifying human potential,” said Arvind Parthiban, Co-founder and CEO of SuperOps.
“With Monica, we’re not just automating tasks—we are transforming the very nature of IT operations. Monica eliminates the mundane, anticipates issues before they occur, and enables teams to deliver faster, smarter service. This isn’t the future—it is happening now. Monica empowers every technician to operate like your best technician, allowing MSPs to scale without burnout and drive real business outcomes with confidence.”
The relaunch marks SuperOps’ commitment to building AI features that deliver real outcomes across the spectrum of autonomy—from assistive tools to fully independent execution. Monica is available now, and SuperOps continues to expand the platform with customer feedback at the core of its roadmap.
About SuperOps
SuperOps is an AI-powered IT management platform for modern MSPs and IT teams. Built for the age of AI, SuperOps helps IT teams streamline operations, boost productivity, and scale efficiently. The company is backed by Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.
To learn more or request a demo, visit www.superops.com
Media Contact
Radhika Nair
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