ConnectWise vs Gorelo: Which platform fits your MSP?

ConnectWise sells PSA, RMM, remote access, backup, and disaster recovery as distinct products. ScreenConnect is the only one with a published rate; the rest require a sales conversation.

Gorelo publishes all three of its tiers directly, with no long-term contract attached. Full Platform Access, at $99 per user monthly, bundles RMM, PSA, documentation, billing, and AI and automation together. Teams needing less can choose PSA Only for service delivery and billing, or Co-Managed for single-client delivery and remote management.

ConnectWise offers two RMM products. ConnectWise RMM is the cloud-native option, combining built-in ScreenConnect remote access with automated patching across thousands of third-party applications. ConnectWise Automate is the more established platform, built for teams that want deeper scripting and on-premises deployment, with a correspondingly longer setup and more ongoing management involved.

Gorelo covers Windows and macOS through native agents, while other device types are tracked as custom assets rather than a full agent install. Windows patching mirrors an Intune-style approach, with WinGet for third-party software updates management. Technicians get a background CLI with guided scripting for direct control, and monitoring spans event logs, connectivity, processes, services, antivirus status, processor and memory usage, and ping, with critical alerts directly sent to mobile devices.

SuperOps manages Windows, macOS, Linux, iOS, iPadOS, and Android devices through a centralized platform, with zero-touch MDM enrollment through Apple ADE and Android Enterprise. Patching uses severity-based approval policies to deploy critical security updates immediately while staggering less urgent ones, and Monica provides AI-generated patch summaries, community sentiment analysis, and observed stability scores before deployment. Network monitoring auto-detects devices from 250+ manufacturers and supports SNMP, ICMP, and SSH monitoring, with dynamic topology maps and policy-based automatic remediation helping teams identify and resolve issues proactively.

ConnectWise PSA includes multi-tier SLA management, detailed reporting and analytics, full project management with milestone tracking, and flexible billing rules, built for MSPs running more complex service operations. Built-in AI assists with ticket categorization and triage as part of the same workflow.

Gorelo's contract structure covers four types, Unlimited, Limited, Block, and Per Hour, with quantities tracked against actual assets rather than fixed estimates. Billing syncs both ways with Xero and QuickBooks, and M365 billing runs through direct integrations with Pax8 and CIPP. The platform also surfaces contract profitability, margin, and revenue recognition automatically and flags billing opportunities that might otherwise go uncaptured; at least one independent MSP review describes Gorelo's overall reporting depth as still developing relative to more established competitors.

PSA in SuperOps is integrated with its RMM and MDM capabilities, giving technicians access to live device, ticket, and contract context within the same platform. Technicians can move between ticketing, endpoint management, patching, remote access, and automation without relying on separate products. Time and worklogs are tied to the appropriate contracts, with real costs factored into contract profitability reporting to give MSPs an up-to-date view of client performance.