Atera vs Syncro: Find the right choice for you

Atera splits its pricing into two tracks. MSP plans start at $129/technician/month, billed annually with unlimited endpoints. IT department plans start higher, at $149/technician/month when billed annually. Network Discovery costs $29/technician/month and Work From Home access costs $5/month per end user, both billed monthly as separate add-ons on any tier. Robin, Atera's autonomous AI agent, has no published price and is only available to use after a demo request.

Syncro offers customized pricing for MSPs and internal IT teams. Annual billing plans for MSPs start from $129/technician/month which includes standard RMM, PSA, and remote access. For IT teams there is one plan with two payment options, annual commitment costs $179/technician/month whereas monthly commitment costs $209/technician/month. Microsoft 365 Cloud backup is sold as an add-on for both MSPs and IT teams at $1.90/user/month billed monthly.

Atera’s RMM provides monitoring, patching, and remote access into one dashboard. It covers Windows and Mac with dedicated agents, including real-time performance monitoring, automated alerts and native patch management through Homebrew and Chocolatey. Linux devices are supported through a separate Linux Agent that handles performance tracking and command-line management over SSH, though patching depth is lighter than on Windows or Mac. Remote access works through Splashtop and AnyDesk integrations and Network Discovery is a paid add-on rather than a standard feature.

Syncro's RMM monitors unlimited Windows and Mac endpoints under a single per-technician price. Patch management automates Windows updates on a schedule, and a Chocolatey integration extends patching to third-party applications. macOS and Linux are not covered by Syncro's native OS patch manager. Remote access is built into the platform, with one-click sessions, PowerShell command access, event log review, and a remote file browser. Automated remediation can trigger scripts or open tickets directly from RMM alerts. Network Discovery is included on the Team plan rather than billed separately.

SuperOps RMM helps monitor Windows, macOS, Linux, iOS, iPadOS, and Android endpoints from one console. It can track CPU, memory, network activity , and running processes in real time. Patch management runs on a criticality-based approval policy, and intelligent alerts can trigger automated remediation before a ticket is created. Remote access runs through Splashtop with a built-in SSH terminal, file explorer, and registry editor for troubleshooting without leaving the console.

Atera includes PSA in every subscription tier. Ticketing spans email, the customer portal, Microsoft Teams and Slack, with AI-driven summaries and automated classification keeping the queue organized. Billing ties directly to contract types; time is captured automatically and monthly invoices are generated with QuickBooks and Xero integration. Each contract carries its own SLA, with configurable response and resolution targets and alerts that fire before a breach occurs.

Syncro’s PSA centralizes client requests, incidents, and IT tasks into one console, with a white-labeled portal where your clients can submit tickets, check status, and access documentation. Estimates, invoices, and payments work directly from Syncro, and recurring billing cycles run automatically reducing the admin work and billing errors. Real-time ticket automations handle routing, escalation, and SLA enforcement. The platform also offers customizable reports with pre-built Power BI templates.

SuperOps PSA assigns tickets to the right technician automatically, matching each request to skill and availability rather than dropping everything into a flat queue. Time and expense entries log against the ticket and the project in the same motion, with no separate timesheet step. Invoices are generated from logged hours, recurring contracts or completed projects without manual reconciliation. MSPs can track margin and profitability at the client and service level, so underperforming contracts surface before they become a problem. Branded client portals let customers submit tickets, view assets and check invoices on their own.