Atera vs Gorelo: Which one fits your team?

Atera prices by technician count. MSP plans start at $129 per month per technician billed annually, while IT team plans start at $149 per month per technician on the same terms. Both cover unlimited devices, which keeps budgeting simple as the fleet grows. A few things sit outside the base price, though: Network Discovery (for monitoring all devices across your network including unmanaged endpoints and SNMP devices) costs an extra $29 per month per technician, and Robin, Atera's AI tool, is billed separately per user. 

Gorelo works on a per-user basis across three published tiers, with no long-term lock-in. Its most popular plan, Full Platform Access, runs $99 per user monthly billed yearly and bundles RMM, PSA, documentation, billing, AI and automation, and project management. For teams that don't need the full package, two lighter options exist: PSA Only at $59 per user monthly for service delivery and billing, and Co-Managed at $39 per user monthly for single-client service delivery and remote management modules.

Atera runs RMM as a single cloud-native platform across Windows, macOS, and Linux. Remote access comes built in through Splashtop and AnyDesk at no extra cost, while TeamViewer and ScreenConnect are available as bring-your-own-license integrations. AI Copilot, included on every plan, works directly inside the RMM to diagnose devices in real time, generate scripts, and flag alerts proactively.

Gorelo's RMM runs on Windows and macOS agents, with other device types tracked through custom assets. Windows Updates follow an Intune-like approach, while third-party applications are managed through WinGet. A background CLI with guided scripting gives technicians hands-on control. Monitoring covers event logs, connectivity, processes, services, antivirus, processor, memory, and ping, with critical alerts sent directly to mobile devices.

SuperOps manages Windows, macOS, Linux, iOS, iPadOS, and Android from a single policy engine, with zero-touch MDM enrollment through Apple ADE and Android Enterprise. Patching runs on severity-based policies, pushing critical updates out immediately while deferring less urgent ones, and Monica adds AI stability scores plus community sentiment before anything deploys. Network visibility extends to 250+ device manufacturers through SNMP and ICMP monitoring with topology maps, and auto-remediation steps in before issues ever escalate.

Every Atera subscription includes PSA as a native part of the platform. Ticketing, scheduling, and ticket automation rules are included by default, and SLA tracking and CSAT scores appear in the same dashboard technicians already use for ticket management. Billing exports connect directly to QuickBooks and Xero. AI Copilot, included on the same plan, generates ticket summaries, drafts suggested responses, and proposes solutions within the ticketing workflow.

 Gorelo's contract structure covers four types: Unlimited, Limited, Block, and Per Hour, with quantities tracked against actual assets rather than fixed estimates. Billing syncs both ways with Xero and QuickBooks, and M365 billing runs through direct integrations with Pax8 and CIPP.  Where it stands out is on the reporting side: profitability, margin, and revenue recognition get surfaced automatically, and the system flags billing opportunities that would otherwise slip through. 

PSA in SuperOps isn't a separate module bolted onto RMM and MDM. It's built on the same data layer. That means a ticket never opens cold: device context is already there, and technicians can push a patch, launch remote access, or run a script without leaving the screen. SLA enforcement happens through automatic triggers, both event-based and time-based, so escalation and routing don't rely on someone remembering to check a clock. For MSPs specifically, time entries tie to contract type on their own, which removes one of the more tedious parts of month-end billing.