Atera vs Addigy: Choosing the right IT management platform.

Atera uses a per-technician licensing model. One licensed technician can manage an unlimited number of devices, which means the software cost does not increase as the endpoint count grows. Every plan also includes Atera's AI Copilot, which supports ticket resolution, scripting, knowledge base creation, and routine automation.

Addigy takes a per-device approach. Its Apple MDM plans start at $8.25 per Mac per month, with lower rates available for MSPs. iPhones, iPads, and Apple TVs are priced separately, while larger organisations can request custom pricing. The Security Suite, which adds endpoint detection and response, managed detection and response, vulnerability tracking, and compliance capabilities, starts at a higher per-Mac rate.

The pricing comparison therefore depends heavily on fleet structure. Atera can be easier to forecast for teams with a small technician base managing a growing number of endpoints. Addigy's pricing aligns more directly with the number of Apple devices under management, which can make sense for organisations focused primarily on Apple infrastructure.

Atera's RMM runs across Windows, macOS, and Linux from a single agent, with remote access, scripting, and automation built into the same workflow. Network monitoring runs through SNMP, covering routers, switches, printers, and similar devices. Mobile devices sit outside this coverage: Atera's own documentation confirms the core agent does not support iOS or Android directly, and reaching those devices requires Miradore, a separate MDM integration billed independently of the base plan.

Addigy takes a different approach, focusing exclusively on the Apple ecosystem. Its platform provides management for macOS, alongside iPhone, iPad, and Apple TV. Addigy's Live capabilities add visibility into Apple devices, with monitoring across device metrics, plus remote access through LiveDesktop and Live Terminal. Teams can also use policies and automated remediation to address common device issues and configuration drift.Windows and Android are entirely outside Addigy's platform, so a team with any of those devices needs a second tool to manage them.

SuperOps extends fleet management across Windows, macOS, Linux, iOS, iPadOS, Android, and network devices from one platform. For IT teams managing mixed environments, endpoints and mobile devices sit in the same operational view than being split between an Apple management tool and a separate platform for Windows or other operating systems. Monitoring, patching, scripting, remediation, and helpdesk workflows are connected through the same underlying architecture, giving technicians one place to manage the full environment.

Atera includes PSA and service management capabilities within its platform. Teams can manage tickets, contracts, billing, SLAs, time tracking, client communication, and service workflows alongside endpoint management. Monitoring alerts can also generate tickets, allowing technicians to connect infrastructure events with the work required to resolve them.

Addigy is not a PSA platform. Its focus is device management rather than managing the wider lifecycle of IT service delivery. Addigy's Self Service app can direct users toward approved applications, scripts, live support, and connected ticketing systems, but ticketing and broader service management depend on external ITSM or helpdesk tools. An Apple-focused IT team with an established service desk may be comfortable connecting Addigy to that workflow. Teams looking to consolidate device management and service delivery may prefer a platform where both functions are native.

SuperOps connects device management and service delivery on one data layer. Its PSA is built on the same data layer as RMM. Tickets carry the relevant device context, allowing technicians to launch remote sessions, apply patches, or run remediation without switching between a service desk and endpoint management console. For MSPs, contracts, time tracking, billing, and client profitability are connected to the same operational workflow.