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SuperOps Launches Reimagined Contracts Module to Transform MSP Profitability

First-ever PSA platform with automated, delivery-based COGS tracking, offering unparalleled flexibility and clarity for sustainable MSP profitability.


CLAYMONT, DE, May 7, 2025 – SuperOps,  the all-in-one, IT management platform powered by agentic AI for modern MSPs and IT teams, today announced the launch of its completely reimagined Contracts module, designed to empower MSPs to not just record services, but to also power their profitability. This new module addresses key challenges MSPs face with traditional, rigid contracts that make it difficult to track service delivery costs, maintain clarity, and understand true profitability.


The updated Contracts module in SuperOps is built around three core pillars: ultimate flexibility, elevated clarity, and incredibly accurate profitability. It moves beyond one-size-fits-all agreements, allowing contracts to adapt to diverse client needs and billing models.


Key features and benefits of the new Contracts module:

  • Ultimate Flexibility: MSPs can now mold agreements precisely around the services they offer or the billing models they require. The module supports four powerful contract types: Recurring, Usage-based, One-time, and Time and material, ensuring contracts can keep up whether clients are steady, scaling, or have sporadic needs.

  • Elevated Clarity with Service Delivery Map: Traditional setups often lack clear visibility into how services are delivered behind the scenes, leading to confusion for technicians, billing teams, and clients. The Service Delivery Map fixes this by allowing MSPs to visualize exactly how services are mapped across entities such as clients, sites, users, and assets. Complete visibility results in tighter operations, fewer billing errors, and happier clients. 

  • Incredibly Accurate Profitability Insights: Unlike most PSA platforms that tie costs primarily to how clients are billed, SuperOps takes a smarter route by understanding the cost of services as they are delivered. With features like the Service Delivery Map and automated ticket assignment, every service can be traced back to its true cost. Real-time calculations feed into new Profitability Dashboards, providing accurate insights into client profitability over time, contract profitability, service pricing, and technician utilization on revenue-generating work. This deep insight allows MSPs to understand the true story behind the numbers and take smarter, more profitable action.

  • Efficiency and Automation: The new module streamlines contract management with features like service bundling from a service catalog, dynamic billing based on quantity or usage, and bulk updates for contract prices across multiple clients. Bulk updates are particularly useful for quickly adjusting pricing after changes like vendor price hikes. Ready-to-use templates also help skip repetitive work and maintain consistency.

  • Unique to SuperOps: SuperOps distinguishes itself as the first PSA platform purpose-built to help MSPs achieve profitable growth through true, automated Cost of Goods Sold (COGS) tracking based on actual service delivery. MSPs can enter each technician’s burden rate (factoring in salaries, taxes, and overheads) and track time accurately with Smart Tracker, with the rest calculated automatically. This level of delivery-based cost visibility and labor profitability insights is available without manual work, providing financial clarity previously reserved for consultants. The automation-first approach makes high-accuracy profitability tracking seamless, giving MSPs the clarity for insight-driven decisions about clients and technicians.

"Rigid contracts and a lack of clear profitability insights have long held MSPs back, making growth feel like a gamble. With our completely reimagined Contracts module, we are moving beyond just recording services – we are providing a blueprint built for profitability," said Arvind Parthiban, Co-founder and CEO of SuperOps. "What sets SuperOps apart is our focus on true, delivery-based profitability. We are the first PSA platform purpose-built to track cost based on how services are actually delivered, not just how they are billed. By factoring in the real costs, like technician burden rates and tracking time accurately, and presenting this data in powerful Profitability Dashboards, we give MSPs the clarity to understand their true costs, make informed decisions about clients and resources, and drive sustainable, profitable growth."

The new Contracts module transforms contracts from mere administrative paperwork into a blueprint for growth and profitability. It is built to fit every client and is ready to scale.

About SuperOps

SuperOps is the all-in-one, IT management platform powered by agentic AI for modern MSPs and IT teams to deliver exceptional IT service and drive growth. Built for the age of AI, SuperOps streamlines operations and simplifies work. The company was founded in 2020 by serial entrepreneur Arvind Parthiban and Jayakumar Karumbasalam. With a deep commitment to innovation and a focus on customer success, SuperOps equips MSPs and IT teams with the tools they need to streamline operations, enhance service delivery, and scale their businesses and operations. SuperOps is backed by marquee investors, Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Step into the future of MSP innovation with SuperOps.

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Please visit or contact radhika.nair@superops.comSuperOps.com