AUTONOMOUS ENDPOINT TICKET MANAGEMENT
The service desk that fixes the device, not just the ticket
Most service desks stop at the ticket. SuperOps brings ticket and device context together, so AI agents handle routine endpoint issues while technicians focus on complex problems that need their expertise.
THE SHIFT
Your technicians stay in charge while AI handles the routine
AI takes on the repetitive work around each ticket and prepares the next action for review, so technicians can stay focused on the decisions that need their experience and judgment.
CORE CAPABILITIES
A new way to handle tickets, with AI doing the groundwork
01 / 05
Intelligent triage and routing
Every ticket reaches the right hands
Every ticket is prioritized and routed to an AI agent or the right technician on arrival.
02 / 05
Autonomous L1 resolution
Routine tickets clear themselves
AI agents resolve app requests, slow laptops, and account lockouts under technician oversight.
03 / 05
AI investigation and planning
Root cause found before you start
AI finds the likely root cause and proposes a fix plan for review.
04 / 05
Device-aware resolution
Every ticket arrives with the device attached
Device health and history are on every ticket, with remote fixes built in.
05 / 05
Technician-governed execution
Approve once, run the same way every time
Technicians approve each playbook once, and every run follows the same audited steps.
THE OUTCOMES
A service desk built for throughput
Reduced L1 load
More time for high-value work
Lower MTTR
Faster fixes across the service desk
Improved DEX
Less downtime for your employees
DETERMINISTIC BY DESIGN
Playbooks that resolve tickets the same way every time
AI proposes a playbook once, and your team approves it. From then on, every ticket runs through the same fixed steps, so a fix that worked on the first laptop works the same way on the five hundredth. Predictable, reviewable, and never a black box.
PLUGGED INTO YOUR ECOSYSTEM
Keep your stack and add the intelligence
Your ITSM
Sync tickets from tools such as ServiceNow. Resolve them with device context.
Your identity provider
Connect providers such as Microsoft Entra ID. Act within the permissions you set.
Your knowledge base
Import your knowledge base. AI agents apply the fixes your team trusts.
SuperOps agent
Deploy through tools such as Intune. See every ticket, user, and device in one place.
Resolve more with the team you already have
See AI agents and your technicians work one queue, on your own tickets.