WORK MANAGEMENT
A policy violation, a patch, a device finding, a ticket: whatever kind of work it is, it lands in the same place and goes to whoever's right for the job.
WORK MANAGEMENT
A policy violation, a patch, a device finding, a ticket: whatever kind of work it is, it lands in the same place and goes to whoever's right for the job.
AI AGENT GOVERNANCE
The SuperOps Trust Framework gives every agent an identity, a defined scope, a named human sponsor, and an autonomy level. Fully audited.
AGENTIC OS
Every device, every policy, and every workflow lives in one place, not scattered across tools. The system catches drift and puts approved fixes in motion.
AGENTIC OS
Every device, every policy, and every workflow lives in one place, not scattered across tools. The system catches drift and puts approved fixes in motion.
AUTONOMOUS ENDPOINT TICKET MANAGEMENT
Most service desks stop at the ticket. SuperOps brings ticket and device context together, so AI agents handle routine endpoint issues while technicians focus on complex problems.
ACCESS CONTROL AND COMPLIANCE
Policy governs the endpoint. Playbooks govern what an agent can do. Our SOC 2, HIPAA, and ISO-aligned infrastructure extends the same model to every technician and agent working your fleet.
CERTIFICATIONS AND FRAMEWORKS
ISO 27001 certification is held by our AWS hosting infrastructure.
WHY AUTONOMOUS ENDPOINT MANAGEMENT
The typical IT stack keeps identity, tickets, and endpoints in three separate places, so triage happens by whichever tab was open first. In an AI-first world, that's a multiplying risk. SuperOps connects endpoints, ticket data, and user identity in one system, so your team and its agents act with the unified context of all three.
SuperOps runs on every endpoint and device, so your entire fleet is visible the moment it connects, without asking another system for permission.
Every agent is provisioned in your identity platform, just like a new hire. Agents and people work the same queue under the same audit trail.
Every action, by a person or an agent, is logged and reportable, giving you visibility, accountability and centralized audit logs.
HOW WORK FLOWS
In SuperOps, where a work item comes from doesn't change how it's handled. A ticket, an alert, or a patch, whatever the nature of the work, it lands in the same queue and gets handed to the right person or agent for the job.
CAPABILITIES
01 / 05
Find every device on your network, reach it remotely, and see its live state across device types from a single platform
02 / 05
Deploy OS and third-party patches automatically, in staged rollouts and maintenance windows your team signs off on
03 / 05
Triage, draft, and resolve tickets in one queue, with agents and technicians handing work to each other under SLAs you can see
04 / 05
Every agent gets a named identity, a bounded scope, and a full audit trail, with a kill switch if anything steps out of line
05 / 05
Protect every endpoint, and know every AI tool running on it, sanctioned or not.
WHERE TO GO NEXT
WORK MANAGEMENT
Every kind of IT work lands in one queue and routes to the right owner.
WORKFORCE
Turn solved work into governed playbooks an agent can run, predictably every time.
3x
HIGHER OPERATIONAL EFFICIENCY
Millions
DEVICES MANAGED ACROSS PLATFORMS
29%
LOWER MTTR WITH AI IN THE LOOP
THE SUPEROPS EXPERIENCE
From evaluation to go-live and beyond, SuperOps gives your team a clear path with expert guidance at every step.
ASSESS
PLAN
MIGRATE
ONBOARD
SUPPORT
AI WORKFORCE
Every capability on this platform runs through an agent with its own name, its own scope, and a person accountable for it. Here's what comes pre-built:
Resolves first-line work within the scope you set
Stops tickets before they reach the queue
Patches the fleet autonomously, at scale, per policy
Finds every device and agent on the fleet instantly
WHAT'S ACTUALLY INSIDE A PLAYBOOK
Every playbook is assembled from pre-approved, reversible steps, not written as open-ended code. Each step declares its own path, guardrails, and undo action before it's ever allowed to run.
01
A defined blast radius, how many devices a playbook or agent can touch before it needs wider approval
02
The system confirms that the fix actually worked before marking anything resolved, and rolls back automatically if it didn't
03
A visible marker, set by whoever approved it, so anyone can see at a glance which playbooks are cleared to run unattended
AGENT IDENTITY AND ACCESS
Agents receive the same access discipline as people. Each one has a role, a permitted device and action scope, and a human sponsor who remains accountable for its work.
IDENTITY
Every agent is added to your identity management platform, the same way a new hire is.
SCOPE
Policies limit which devices, data, and actions an agent can reach.
SPONSOR
A named person owns the agent's scope and autonomy level, as the agent's sponsor.
CONTROL
A kill switch halts the agent and returns work to a person.
Set the outcome once and SuperOps runs it the same way across every device.
01
Patched, compliant, fully logged.
02
One platform, fewer licenses.
03
Same team, bigger fleet.
90%
L1 DEFLECTION
2,700
DEVICES
10,000
USERS
16
SCHOOLS
EVERYTHING AROUND THE ENDPOINT
THE WORK QUEUE
An agent working a ticket shows up in the same view as a technician working one. Status, ownership, and history all look the same, whether a person or an agent is doing the work.
Every work item is read for what it is, the device involved, the person involved, the history, the current workload, then routed to whoever's right for the job: a specific technician, a team, an agent that's earned the scope. When no one in the roster fits yet, it's flagged as a candidate to build a playbook for, and sent back to the human team to solve.
Some work doesn't match an existing agent or playbook, and the platform surfaces that instead of forcing a bad fit. A technician solves it once, in the queue, the normal way. The platform's Builder then turns that solved instance into a reusable, governed playbook; that's one more option to route to the next time the same kind of work shows up.
See how the Builder worksMonica AI answers your questions in plain language and works with you. Ask about tickets, assets, patches or policies, or help prioritizing work.
BUILD WITH SUPEROPS
Ask which business units carry the most patch exposure, where software licenses are going unused, or which device models cost the most support time.
See what your agents close on their own and what still lands on your technicians, where bottlenecks are building, and who is carrying more than their share.
Break down ticket volume by department, location or device model, surface recurring issues, and walk into budget planning with the data already in hand.
The opportunity goes much further. Every ticket, every asset, every workflow signal your estate generates becomes something you can query, synthesize, and act on.
TAG GOES HERE IF ANY
Get complete visibility and control over every client device, with proactive monitoring, faster issue resolution, and smoother, more secure operations.
TAG GOES HERE IF ANY
Get complete visibility and control over every client device, with proactive monitoring, faster issue resolution, and smoother, more secure operations.
TAG GOES HERE IF ANY
Get complete visibility and control over every client device, with proactive monitoring, faster issue resolution, and smoother, more secure operations.
Set up smart, automated SLAs to trigger timely escalations and keep every ticket on track escalations and keep every ticket on track.
ExploreSet up smart, automated SLAs to trigger timely escalations and keep every ticket on track escalations and keep every ticket on track.
ExploreSet up smart, automated SLAs to trigger timely escalations and keep every ticket on track escalations and keep every ticket on track.
ExploreYOU SET THE PACE OF AUTONOMY
Once approved, how quickly a playbook earns the right to run in Auto is your call, decided playbook by playbook. The same agent can run one playbook fully on its own while another still waits for approval every time.
LEVEL 1
Observe and gather evidence
LEVEL 2
Human review and approval
LEVEL 3
Run unattended for that playbook
AGENT AUTONOMY LEVELS
Autonomy is configured per playbook, so trust can expand where the evidence supports it, without widening access everywhere else.
ONE SOURCE OF TRUTH
Be it a technician or an agent, whoever handles a work item, the record shows what happened: what was proposed, who approved it, what got executed, and the result. So all work is auditable, and traceable to your team, your agents and their human sponsors.
See the full audit modelLIVE FLEET VIEW
Most tools check on a schedule. SuperOps updates continuously, the moment anything on a device changes, using the agent that's already installed. There's nothing extra to deploy and nothing to wait on.
SHADOW AI DISCOVERY
Assistants, local models, and browser extensions your team installed without asking, found and reported the same way as everything else running on the fleet.
Across 2,700 devices, 10,000 users, and 16 schools, first-line support tickets now resolve without ever needing a technician on-site.
90%
L1 DEFLECTION
2,700
DEVICES
10,000
USERS
16
SCHOOLS
LINK BAND · BLUE
01
How many devices a playbook can touch before it needs wider approval
02
The system confirms the fix worked before marking anything resolved
03
A visible marker shows which playbooks are cleared to run unattended
LINK BAND · GREEN
01
How many devices a playbook can touch before it needs wider approval
02
The system confirms the fix worked before marking anything resolved
03
A visible marker shows which playbooks are cleared to run unattended
LINK BAND · PURPLE
01
How many devices a playbook can touch before it needs wider approval
02
The system confirms the fix worked before marking anything resolved
03
A visible marker shows which playbooks are cleared to run unattended
LINK BAND · GREEN · ISOLATED
The isolated band has no outline and sits below the image. Its colour comes from a band-green class around this text.
INFRASTRUCTURE AND CERTIFICATIONS
SuperOps is SOC 2 Type II and HIPAA compliant, hosted on AWS infrastructure that itself carries SOC 1/2/3, FedRAMP, PCI DSS Level 1, and ISO 27001 certification.
Independent audits every year.
Data stays in the region you choose.
CROSS-PLATFORM
Servers and workstations, laptops and phones, wherever they are. Office, home, or branch, with no VPN and nothing to host.
Workstations and servers patched in one policy.
Phones, tablets and Linux hosts on the same rings.
VULNERABILITY-FIRST
Every patch carries its CVSS score and a Patch Confidence rating of Stable, Neutral, or Caution, so the patches that are both high-risk and safe to deploy go out first.
PATCH CONFIDENCE
RINGS
Roll out to a pilot ring first, then widen automatically once installs succeed.
SELF-HEALING
Failed installs are retried with the playbook your team approved.
PROOF
Patch compliance, audit-ready, exported whenever someone asks.
IDENTITY AND ACCESS MANAGEMENT
The mechanics behind the identity layer, for the team that has to actually configure it.
ROLE-BASED ACCESS
SINGLE SIGN-ON
DEVICE GROUPS AND POLICY
TRIAGE
Every ticket is prioritized and routed to an AI agent or the right technician on arrival.
L1
AI agents resolve app requests, slow laptops, and password resets end to end.
CONTROL
Every fix is reviewed, edited, or approved by a person before it runs.
01 / 03
Manage the antivirus tools you already use, including ESET, Bitdefender, SentinelOne, Webroot, and Huntress.
02 / 03
Backup runs as part of your security policy, not as a separate tool.
03 / 03
Assistants, local models, and browser extensions surface in the same inventory.
ENDPOINT GOVERNANCE
Devices are governed by policies and playbooks that define what's allowed, what's blocked, and what gets fixed automatically.
AGENT GOVERNANCE
Anything an agent does is governed by playbooks: bounded, tested, reversible procedures.
WORKFORCE GOVERNANCE
Technicians and agents share one queue, one identity layer, and one set of roles.
Sync your tickets. Resolve them faster with endpoint intelligence.
Sync your identity provider. Act within the permissions you set.
Import your KB. Let AI agents take on the workload.
Manage every endpoint. Fix issues at the source.
More time for high-value work
Faster fixes on every ticket
Smoother support on every request
01
Security and non-security patches
02
CVSS and Patch Confidence
03
Once per device group, every cycle
04
Rings and maintenance windows
05
Failed installs retried
06
Patch compliance, audit-ready
Same steps. Same order. Same outcome. Every cycle.
UNDER THE HOOD
CUSTOMER STORY
Mid-market IT team · approximately 1,500 endpoints
AV coverage
Audit prep saved
Encryption visibility
AI tools found
Patch success rate
Of patches deployed
Third-party apps deployed
CERTIFICATIONS AND FRAMEWORKS
ISO 27001 certification is held by our AWS hosting infrastructure.
ACCESS AND IDENTITY
Every user and agent gets role-based access enforced through your identity provider, with authentication and full audit trails on every login and action.
With SuperOps, repeatable IT work runs itself so your team can run everything else.