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MSPs, share your IT horror story and get a chance to win
$1,000!
#ITHorrorStories
From spine-chilling client escalations to billing nightmares, there's no shortage of scary episodes in an MSP's life. This Halloween, share your short MSP horror story with the community and spread the scaries. The most terrifying story gets a $1,000 voucher!
Horror stories from fellow MSPs
01234
My org wanted to host a CAD application on the AD server which was already running with max capacity with a hypervisor that was also used as a file server. I was requesting the finance department for a new server for months management didn’t approve the budget finally the server crashed, and I was getting a call at 2 am from the night shift team the domain controller was down and no one can log in to the network. ...read more ...read less
Mohammed Sohail
0
2005, I was called to restore data on an IBM AIX server. They already attempted restoring backup tapes. Except, no data was there. They went through all the tapes. They ended up having several people at dumb terminals..for months..rekeying data from paper copies of orders. (Nationwide distributor with a lot of transactions). Because of that incident, I was offered to take over all IT. Kicked out a couple different contract companies (Unix support, web dev, PC support). In the end, I had complete backups and recovery from 8 hours to 30 minutes using autoloader...that they already owned and only used for website). I also grew the tech as they expanded locations and invested in infrastructure. Always confirm your disaster plan works..before disaster actually strikes. ...read more ...read less
Randall Perry
0
Biggest nightmare is a customer getting hacked(never happened to me), which is why I never disable double security measures on people's devices and accounts no matter how much they kick and scream. ...read more ...read less
Mordechai Ross
0
Unfortunately, my horror story is self-inflicted. I took way too long to end a bad relationship with a customer who caused me unnecessary stress and headaches and didn't respect me. Never again will I be the victim of a "scary" customer. ...read more ...read less
Bill Moore
0
Client wanted us to manage their car’s automation system. ...read more ...read less
Karl Harrington
0
50123
Back in 2010, an Enterprise client with no backups - I went onsite to deploy second array into the cluster for VMware Consolidated backups. Formatted first backup lun...then panic from IT department, everthing went offline. Yup, the old array had lun conflict and I'd just formatted a large production lun with too many production VM's running on it (and no backups). After several VERY stressful hours, a final risky attempt with fdisk expert mode and I managed to resurrect the lun and restore service. ...read more ...read less
Dax Bunce
0
Only Backup container size: zero GB at 4am ...read more ...read less
Ilya Elbert
0
A user WFH called to report that their computer wouldn’t turn on. The technician asked the user to check if the computer was plugged in. The user replied, "I can’t see the back of the computer. It’s too dark.” The technician asked the user to turn on a light, and the user replied, “I can’t. The power’s out." LOL ...read more ...read less
Shlomo Jaradi
0
Crashed the production system while implementing bot headers for the client-facing application. ...read more ...read less
Vijayakumar
0
One of our clients wanted us to hack into their employees’ systems and track everything they did. ...read more ...read less
Josh Walter
0
4501
CloudFlare API down because of a power outage when botnets are ramping up from a massive Cisco zero day, two of my staff are sick, and I'm onboarding a bunch of new clients. ... Oh that was just this morning. ...read more ...read less
Chris Nowell
0
Warned a new client multiple times to remove the AC unit mounted above their server rack. Told them over and over what would happen if they didn't. They finally listened when it leaked and fried their servers. Very expensive lesson. ...read more ...read less
Matt Seger
0
A client asked me to retrain their internal IT teams. ...read more ...read less
Daryl Nazareth
0
A client wanted us to stop using a long-term vendor because they had beef with an ex-employee of theirs. ...read more ...read less
June Harrow
0