Community Manager

Seniority level

Mid-senior

Location

Chennai

Nature of job

Full-time

About your role at SuperOps

SuperOps is a Series B funded SaaS startup revolutionizing the work of IT service providers. We're backed by leading investors like Addition, Tanglin Venture Partners, March Capital, Matrix Partners India and Elevation Capital. We are looking for a person who is enthusiastic about community building and truly enjoys supporting the growth and success of community members.

quote

The best thing about SuperOps.ai is how much they value great content and marketing in general. I love that I'm able to exercise complete freedom in the kind of ideas that I want to pursue, and creativity is welcome and appreciated here.

user

Manish Balaji

Content Marketing Specialist

You'll be responsible for

Develop strategies to grow and maintain an active community of MSP professionals. Encourage participation and facilitate discussions on relevant topics

Drive engagement within the community through various channels, including forums, social media, webinars, and events. Promptly respond to inquiries and actively engage with members to foster a sense of belonging

Generate and curate compelling content tailored to the interests and needs of the MSP community. This may include blog posts, case studies, best practices, and other educational resources

Plan and coordinate online and offline events, such as webinars, workshops, and meetups, to foster networking and knowledge-sharing among community members

Act as a liaison between community members and internal teams, gathering feedback and insights to inform product development, marketing strategies, and overall community enhancement efforts

Monitor community activity to ensure compliance with community guidelines and company policies. Take appropriate action to address any violations or conflicts that may arise

Track key performance indicators (KPIs) related to community engagement, growth, and satisfaction. Provide regular reports and insights to leadership to evaluate the effectiveness of community initiatives and recommend strategies for improvement

You're someone who

Strong communication and interpersonal skills, with the ability to engage and connect with diverse audiences

Excellent writing skills, with the ability to create compelling content and articulate complex ideas effectively

Familiarity with community platforms and tools, such as forums, social media, and analytics software

Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment

Passion for technology, and a genuine desire to help others succeed

Previous experience in community management or a related field, preferably within the technology or SaaS industry

Apply now

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